Account Manager IT

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Communicating with clients to understand their needs and explain product value
• Building relationships with clients based on trust and respect
• Collaborating with internal departments to facilitate client need fulfillment

Qualifications

• Candidate must possess at least a Diploma/Bachelor's Degree, Computer Science / IT Field
• Fresh Graduate are encouraged to apply
• Excellent Communication skills
• Target oriented and able to work under deadline
• Have a knowledge to 3Dolphins Product included Chatbot, Omni Channel, and Whatsapp Broadcast
• Set target and strategy of sales
• To deliver high quality services to the Clients
• Building relation with all client and prospective clients
• Follow up and monitoring clients need fulfilment