{"id":3024169,"url":"https://alion.io/job/3e-director-customer-implementations","title":"Director, Customer Implementations","company":{"id":695716,"name":"3E","domain":"3eco.com","url":"https://alion.io/company/3eco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Biotech","role_family":"Biotech","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Washington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-19T02:50:22Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-29T13:22:54Z","board_verified":true,"closed_at":null,"days_open":132,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":132},"description":"About 3E:\n3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.\nYou will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.\nJoin us and make an impact!\nAbout the Role:\nWe are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery discipline to complex enterprise implementations.\nYou will lead a global team responsible for new customer implementations, post-sale value realization, and project work that supports renewals and expansions. Your efforts will improve delivery across 3E’s product portfolio by building scalable processes, increasing project visibility, managing risks, and accelerating customer value.\nThis role reports to the VP of Customer Experience and collaborates closely with leaders across 3E. If you are AI-forward, passionate about customer success, and understand the importance of implementation in building trust and lasting partnerships, we would love to connect with you!\nLocation: This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA.\nWhat You’ll Do:\nCreate implementation experiences that build customer trust, confidence, and advocacy by improving how 3E listens, communicates, resolves issues, and accelerates time to value.\n\nLead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio.\n\nStrengthen implementation execution by setting clear expectations, operating rhythms, delivery standards, and accountability across the team.\n\nDefine and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization.\n\nBuild scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and consistent customer communication.\n\nEstablish stronger risk management practices to identify project health concerns, customer escalations, resource constraints, and delivery risks before they impact outcomes.\n\nImprove visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and consistent reporting.\n\nLead through ambiguity, legacy processes, and complex customer needs by bringing structure, focus, and practical solutions without slowing momentum.\n\nPartner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders to strengthen handoffs, resolve risks, and support customer outcomes.\n\nStrengthen team capability by coaching talent, addressing performance gaps, improving cross-product knowledge, and building a culture of accountability, continuous improvement, and high-quality delivery.\n\nIdentify opportunities to use AI, automation, workflow tools, and digital workers to reduce manual work, improve reporting accuracy, and scale implementation operations.\n\nCapture insights from implementations and post-sale project work to support renewals, expansion opportunities, account planning, and long-term customer success.\n\nWhat Makes You a Great Fit:\nRequired Qualifications:\n10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact.\n\n6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments.\n\nProven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity.\n\nExperience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR.\n\nStrong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection.\n\nPassion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value.\n\nExperience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency.\n\nAbility to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization.\n\nExperience navigating ambiguity and transformation, adapting to legacy processes and complex customer needs effectively.\n\nStrong customer-facing presence with the ability to build trust, communicate clearly, and collaborate with enterprise customers and internal stakeholders,\n\nBased in the Eastern Time Zone, US, and eligible to work without sponsorship.\n\nPreferred Qualifications\nExperience with regulated, data-heavy, or complex enterprise software environments such as Product Stewardship, Compliance technology, Sustainability, Healthcare, or Life Sciences industries\n\nExperience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments.\n\nPMP certification or equivalent project/program management experience.\n\nOur US Benefits Include:\nHealth, dental, and vision insurance\n\nLife insurance and disability coverage\n\nOpen PTO and parental leave\n\n401(k) plan with company matching\n\nEmployee assistance program\n\nVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)\n\n3E is currently authorized to hire in the following U.S. states:\nAlabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.\nDisclosures:\n3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here\nCandidate Privacy Notice\nAgencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.\nVisit our Website or follow us on LinkedIn","description_format":"text","description_chars":7330,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Environmental Science","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-21T18:37:29Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.308,"p_room":0.28,"age_days":132,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":false},"html_url":"https://alion.io/job/3e-director-customer-implementations","json_url":"https://alion.io/job/3e-director-customer-implementations.json","meta":{"generated_at":"2026-10-29T13:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695716},"rest":"https://alion.io/mcp/rest/get_company?id=695716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3e-director-customer-implementations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3e-director-customer-implementations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3e-director-customer-implementations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3e-director-customer-implementations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3e-director-customer-implementations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3024169}},{"tool":"search_jobs","arguments":{"company":"3eco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3024169},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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