{"id":3024167,"url":"https://alion.io/job/3e-team-manager-customer-implementations","title":"Team Manager, Customer Implementations","company":{"id":695716,"name":"3E","domain":"3eco.com","url":"https://alion.io/company/3eco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Biotech","role_family":"Biotech","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Copilot Studio","optional":true},{"name":"Power Automate","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:25:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T07:14:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About 3E:\n3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.\nYou will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.\nJoin us and make an impact!\nAbout the Role\nAt 3E, customer implementation is where strategy becomes real for our customers. We’re looking for a Manager, Customer Implementation to lead and develop a U.S.-based team of approximately five to six professionals responsible for delivering successful SaaS implementations across our evolving portfolio of solutions. Reporting to the Senior Director of Customer Implementation, you’ll play a key role in strengthening team performance, driving delivery excellence, and creating a consistent, high-quality experience for our customers.\nThis is a highly visible leadership role for someone who brings together strong people leadership, project management, and customer judgment. You’ll coach and develop your team, set clear expectations, strengthen performance, and remove roadblocks while ensuring customers receive a consistent, high-quality implementation experience. You’ll also stay close to the work by supporting select strategic, multi-product implementations and collaborating across teams to navigate risks, changing priorities, and complex customer needs.\nYou’ll thrive in this role if you enjoy leading through change and bringing structure to complexity. You build trust with your team, address challenges directly, and help people take ownership of outcomes. You’re equally comfortable working across functions, engaging with customers, and helping your team move forward when every answer isn’t yet defined.\nAs 3E continues to evolve its approach to onboarding and implementation, you’ll also help your team embrace new products, processes, and technology, including practical uses of AI and automation that can make delivery more efficient. This is an opportunity to have meaningful ownership, develop a strong team, and directly influence the experience and outcomes of 3E customers.\nLocation: This position supports remote work within the Eastern time zone.\nWhat You’ll Do\nLead, coach, and develop a team of onboarding and implementation professionals responsible for enterprise SaaS deployments.\n\nSet clear expectations, monitor performance, provide actionable feedback, and help team members consistently meet customer and delivery standards.\n\nOversee a portfolio of active implementations, using project and performance data to identify risks, remove roadblocks, and keep work moving toward successful outcomes.\n\nHelp the team manage project plans, milestones, scope, dependencies, risks, and customer communication with consistency and discipline.\n\nServe as a project leader or sponsor for a limited number of strategic, complex, or multi-product customer implementations, coordinating contributors across teams and geographies.\n\nSupport customer escalations and help the team navigate challenging conversations, including scope, priorities, risks, and changing customer needs.\n\nPartner with Product, Customer Success, Commercial, Support, Technical Operations, and other teams to create a coordinated customer experience.\n\nWork with implementation leaders across regions to strengthen methodologies, processes, documentation, and delivery standards.\n\nHelp the team adapt as 3E introduces new products, capabilities, and ways of working.\n\nSupport ERP integrations and data migration initiatives, ensuring the appropriate technical resources are engaged while maintaining strong project coordination.\n\nEncourage the practical use and adoption of AI and automation to improve efficiency across project planning, communications, follow-up, organization, and other implementation workflows, while maintaining appropriate human oversight and sound judgment.\n\nWhat Makes You a Great Fit\nRequired Qualifications\n6+ years of experience in SaaS onboarding, implementation, or professional services, including experience leading complex, multi-product or multi-solution implementations.\n\n2+ years of experience managing, coaching, and developing a delivery team.\n\nStrong project management fundamentals, including experience managing scope, milestones, dependencies, risks, escalations, and multiple concurrent priorities.\n\nExperience working directly with enterprise customers and communicating effectively with stakeholders at different levels of an organization.\n\nAbility to lead teams through changing priorities and evolving products, processes, and customer needs.\n\nAbility to balance people leadership with enough hands-on involvement in customer and project work to understand challenges and coach effectively.\n\nExcellent written and verbal communication skills with customers and internal stakeholders.\n\nBased in the US in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.\n\nPreferred Qualifications\nExperience using AI tools to improve implementation, project management, customer communication, or operational workflows.\n\nFamiliarity with AI-enabled productivity and automation tools such as Microsoft 365 Copilot, Microsoft Copilot Studio, Power Automate, ChatGPT Enterprise, Claude, Gemini, or similar platforms.\n\nExperience identifying opportunities to automate or streamline manual processes using AI or workflow automation.\n\nFamiliarity with responsible AI practices, including appropriate data handling, access controls, human review, and output validation.\n\nExperience with ERP integrations and complex data migration initiatives, such as SAP EHS.\n\nPMP or equivalent project management certification.\n\nExperience working across global or multicultural teams.\n\nDomain familiarity with EHS, Product Safety & Stewardship, Sustainable Supply Chain Management, or another regulated industry.\n\nOur US Benefits Include:\nHealth, dental, and vision insurance\n\nLife insurance and disability coverage\n\nOpen PTO and parental leave\n\n401(k) plan with company matching\n\nEmployee assistance program\n\nVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)\n\n3E is currently authorized to hire in the following U.S. states:\nAlabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.\nDisclosures:\n3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here\nCandidate Privacy Notice\nAgencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.\nVisit our Website or follow us on LinkedIn","description_format":"text","description_chars":7681,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Environmental Science","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-21T18:37:29Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.892,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/3e-team-manager-customer-implementations","json_url":"https://alion.io/job/3e-team-manager-customer-implementations.json","meta":{"generated_at":"2026-10-28T11:30:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695716},"rest":"https://alion.io/mcp/rest/get_company?id=695716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3e-team-manager-customer-implementations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3e-team-manager-customer-implementations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3e-team-manager-customer-implementations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3e-team-manager-customer-implementations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3e-team-manager-customer-implementations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3024167}},{"tool":"search_jobs","arguments":{"company":"3eco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3024167},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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