{"id":1223295,"url":"https://alion.io/job/3i-infotech-associate-engineer-desktop-support-5","title":"Associate Engineer- Desktop Support","company":{"id":180701,"name":"3i Infotech","domain":"3i-infotech.com","url":"https://alion.io/company/3i-infotech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirupati, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T20:27:56Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Key Responsibilities:\nProvide first-level technical support to end-users (onsite/remote)\nInstall, configure, and troubleshoot desktops, laptops, printers, and peripherals\nHandle operating system issues (Windows 10/11, basic Linux/Mac knowledge is a plus)\nManage user accounts, password resets, and access issues (Active Directory)\nSupport basic network connectivity issues (LAN/Wi-Fi/VPN)\nInstall and configure standard applications (MS Office, Outlook, Teams, etc.)\nLog and track incidents using ticketing tools and ensure timely resolution\nCoordinate with L2/L3 teams for complex issues\nMaintain IT asset inventory and documentation\nEnsure compliance with IT policies and security guidelines","description_format":"text","description_chars":693,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:17Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.646,"p_room":0.55,"age_days":26,"expected_fill_days":20,"reasons":["conf:57","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3i-infotech-associate-engineer-desktop-support-5","json_url":"https://alion.io/job/3i-infotech-associate-engineer-desktop-support-5.json","meta":{"generated_at":"2026-09-28T22:55:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":564,"day_limit":5000,"remaining_today":4436,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}