{"id":1223404,"url":"https://alion.io/job/3i-infotech-desktop-support-eng-2","title":"Desktop support Eng","company":{"id":180701,"name":"3i Infotech","domain":"3i-infotech.com","url":"https://alion.io/company/3i-infotech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-02T21:21:24Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"IFC Aero City Delhi\nJob Summary: We are seeking a skilled and customer-focused Desktop Support Engineer with specialized expertise in Video Conferencing (VC) support. The successful candidate will provide comprehensive technical support for desktop systems, peripherals, and VC technologies, ensuring seamless operation and high-quality user experiences. This role involves troubleshooting, maintaining, and optimizing both hardware and software to support a dynamic and collaborative work environment.\nKey Responsibilities:\nDesktop Support:Provide end-to-end desktop support for users, including setup, configuration, troubleshooting, and maintenance of hardware and software.\nInstall, configure, and maintain operating systems, applications, and security updates.\nManage and resolve technical issues related to desktops, laptops, printers, and other peripherals.\n\nVideo Conferencing Support:Provide real-time support during video conferences, ensuring smooth connectivity and resolving any technical issues promptly.\n\nTechnical Troubleshooting:Diagnose and resolve technical issues, both remotely and on-site, ensuring minimal disruption to users.\nDocument and track all incidents, service requests, and resolutions using the company’s ticketing system.\nPerform root cause analysis to prevent recurring issues.\n\nCustomer Service:Deliver exceptional customer service by effectively communicating with users, understanding their technical needs, and providing timely solutions.\nEducate users on self-service tools and general best practices to enhance their technical proficiency.\n\nCollaboration and Documentation:Collaborate with other IT team members to ensure seamless integration and support across all IT services.\nMaintain accurate and up-to-date documentation of systems, configurations, procedures, and user guides.\n\nQualifications:\nEducation: Bachelor’s degree in Information Technology, Computer Science, or related field .\n Experience:Minimum of 3years of experience in desktop support or a related IT support role.\nProven experience in supporting video conferencing technologies (e.g., Zoom, Microsoft Teams, WebEx, Polycom).\n\n Technical Skills:Proficiency in Windows 11 and macOS operating systems.\nStrong knowledge of networking principles and troubleshooting (TCP/IP, DNS, DHCP).\nFamiliarity with Active Directory, Office 365, and common desktop applications.\nHands-on experience with VC setup (Microsoft Teams. Webex & Zoom)\n\nSoft Skills:Excellent problem-solving and analytical skills.\nStrong communication and interpersonal skills.\nAbility to work independently and as part of a team.\nCustomer-focused attitude with a commitment to delivering high-quality service.\n\nCertifications: (Preferred but not required)\nA+\nMicrosoft Certified: Modern Desktop Administrator Associate\nCisco Certified Technician (CCT)\nITIL\nWorking Conditions:\nFlexibility to work outside regular business hours when necessary.\nOn-call support may be required.","description_format":"text","description_chars":2949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:17Z"}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.676,"p_room":0.55,"age_days":30,"expected_fill_days":24,"reasons":["conf:77","velocity","win:tail","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3i-infotech-desktop-support-eng-2","json_url":"https://alion.io/job/3i-infotech-desktop-support-eng-2.json","meta":{"generated_at":"2026-10-03T01:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1087,"day_limit":5000,"remaining_today":3913,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}