{"id":1223462,"url":"https://alion.io/job/3i-infotech-engineer-desktop-support-2","title":"Engineer - Desktop Support","company":{"id":180701,"name":"3i Infotech","domain":"3i-infotech.com","url":"https://alion.io/company/3i-infotech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T20:27:56Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Role OverviewWe are looking for a Desktop Support Engineer with 2-5 years of experience to provide technical support for end-user systems, hardware, and software. The candidate will be responsible for troubleshooting, maintaining IT infrastructure, and ensuring smooth day-to-day operations.\nKey Responsibilities\nProvide L1/L2 technical support for desktops, laptops, and peripherals\nInstall, configure, and troubleshoot Windows OS (Windows 10/11)\nHandle hardware issues (desktops, laptops, printers, scanners)\nManage Active Directory (AD) - user creation, password reset, access management\nSupport MS Office / Microsoft 365 applications\nConfigure and troubleshoot Outlook, Teams, OneDrive\nBasic troubleshooting of network issues (LAN/WAN, VPN)\nHandle ticketing tools (ServiceNow, Remedy, Jira, etc.)\nPerform software installations, upgrades, and patching\nManage asset inventory and documentation\nProvide remote and on-site support to users\nEnsure adherence to SLA and IT policies\nRequired Skills\nStrong knowledge of Windows Operating Systems\nExperience with Active Directory & Group Policies\nKnowledge of Microsoft Office 365 Suite\nUnderstanding of networking basics (IP, DNS, DHCP)\nExperience with ticketing tools\nBasic knowledge of VPN and remote desktop tools\nGood troubleshooting and problem-solving skills\nExcellent communication and user-handling skills\nPreferred / Nice-to-Have Skills\nExperience with Mac OS support\nKnowledge of Intune / SCCM\nBasic understanding of ITIL framework\nExposure to Azure AD\nCertification like CompTIA A+, ITIL Foundation","description_format":"text","description_chars":1556,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:17Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.625,"p_room":0.55,"age_days":24,"expected_fill_days":20,"reasons":["conf:9","win:tail","comp:junior,brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3i-infotech-engineer-desktop-support-2","json_url":"https://alion.io/job/3i-infotech-engineer-desktop-support-2.json","meta":{"generated_at":"2026-09-27T00:42:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":624,"day_limit":5000,"remaining_today":4376,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}