Printer Engineer

Install, set up, and configure network and standalone printers, scanners, and multifunction

devices (MFDs)

• Ensure compatibility with plant systems and network environments.
• Diagnose and repair hardware issues (e.g., paper jams, roller failures, fuser errors, etc.)
• Resolve software problems, including driver issues, printing queue errors, and network

connectivity

• Handle firmware updates and printer resets.
• Perform preventive maintenance on printers and related devices to avoid downtime
• Regularly check printer performance and consumable levels (toners, drums, etc.)
• Maintain service logs and equipment history
• Assist plant staff with printer operations and minor issues
• Train users on printer functions, including scan-to-email, duplex printing, and secure

print options etc.

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• Perform basic network cabling, patching, and connectivity checks for networked printers
• Work with IT/network teams to ensure printers are properly mapped and connected
• Track printer assets, serial numbers, and deployment locations
• Manage inventory of printer consumables and spare parts
• Ensure compliance with IT policies and data protection guidelines (especially for printers

with memory).

• Document incidents, repairs, and configurations for audits and future reference.
• Coordinate with OEM vendors and suppliers for L2/L3 support related calls and provide

regular update to the Team lead or OPaL EIC in-charge.

• Coordinate with Managed Printing Service vendor on escalated issues for resolution on

time-to-time basis.

• Coordinate with Managed Printing Service vendor for regular PM activity & verify print

counting for heavy duty MFP on monthly basis as single point of contact (SPOC).

• Liaise with IT or operations teams for new deployments and relocations of printers.