{"id":1223434,"url":"https://alion.io/job/3i-infotech-senior-engineer-desktop-support","title":"Senior Engineer - Desktop Support","company":{"id":180701,"name":"3i Infotech","domain":"3i-infotech.com","url":"https://alion.io/company/3i-infotech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T20:27:56Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"ob Title: Desktop Support Engineer (L2)\nExperience: 3-7 Years\nLocation:Mumbai\nEmployment Type: Full-time\nJob Summary\nWe are looking for a skilled Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate should have strong troubleshooting skills, hands-on experience, and the ability to work in a fast-paced environment.\nKey Responsibilities\nProvide L2 technical support for desktops, laptops, printers, and peripheral devices\nDiagnose and resolve hardware, software, and network issues\nInstall, configure, and maintain Windows OS, applications, and enterprise tools\nManage Active Directory (user accounts, password resets, group policies)\nHandle ticketing system (incident management, SLA adherence, documentation)\nSupport email systems (Outlook, Exchange / Microsoft 365)\nPerform system upgrades, patches, and antivirus updates\nTroubleshoot LAN/Wi-Fi/VPN connectivity issues\nAssist in asset management and inventory tracking\nCoordinate with vendors for hardware replacements and repairs\nProvide support for remote users and video conferencing tools\nMaintain documentation for troubleshooting steps and configurations\nRequired Skills & Qualifications\nBachelor’s degree in IT, Computer Science, or related field\n3-7 years of experience in desktop/end-user support\nStrong knowledge of:Windows 10/11 OS\nMicrosoft Office / Microsoft 365\nActive Directory & user management\nNetworking basics (TCP/IP, DNS, DHCP)\n\nExperience with ticketing tools (ServiceNow, Jira, etc.)\nFamiliarity with remote support tools\nGood understanding of hardware components and troubleshooting\nStrong problem-solving and communication skills","description_format":"text","description_chars":1728,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:17Z"}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.735,"p_room":0.75,"age_days":24,"expected_fill_days":31,"reasons":["conf:9","win:late","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3i-infotech-senior-engineer-desktop-support","json_url":"https://alion.io/job/3i-infotech-senior-engineer-desktop-support.json","meta":{"generated_at":"2026-09-27T04:48:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4157,"day_limit":5000,"remaining_today":843,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}