{"id":1223543,"url":"https://alion.io/job/3i-infotech-sme-aiops-automation-tools-observability","title":"SME - AIOPS, Automation, Tools, Observability","company":{"id":180701,"name":"3i Infotech","domain":"3i-infotech.com","url":"https://alion.io/company/3i-infotech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"New Relic","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T08:45:54Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":73},"description":"Role summary\nThe Automation, Observability & AIOps CoE Head leads the Center of Excellence responsible for automation, monitoring/observability, and AIOps solutions across all service lines. This role owns the portfolio, GTM offerings, and delivery frameworks, builds skills and capacity, supports sales/pre?sales and partner ecosystems, and provides senior technical leadership for complex transformations and red accounts in the automation/observability/AIOps domain.\nKey responsibilities\n1. CoE strategy, portfolio, and operating model\nDefine and maintain the Automation, Observability & AIOps CoE charter and roadmap, aligned with the IS CoE themes: capacity/capability building, GTM offerings, pre?sales, partner management, executing transformation, frameworks/models, delivery excellence, EN opportunities, and red account support.\nOwn the services portfolio for monitoring/observability platforms, ITOM/AIOps, operations automation (runbooks, workflows), and toolchains used across infrastructure, cloud, and application towers.\n2. Capacity and capability building\nBuild skills and capacity in key technology areas: observability platforms (APM, metrics, logs, traces), ITOM/AIOps tools, automation/orchestration (scripts, workflows, IaC), and SRE/operations practices.\nDesign and run structured learning paths, certification tracks, labs, and communities of practice for engineers and architects involved in automation and observability.\n3. GTM offerings and sales/pre?sales support\nCreate and maintain packaged GTM offerings for:observability platform implementation and modernization,\nAIOps?driven event management and noise reduction,\noperations automation (runbook automation, CI/CD/ITOM integrations),\nSRE and reliability consulting.\n\nLead solution design for strategic deals involving AIOps/observability/automation, working with sales and pre?sales to craft architectures, demos, effort/cost models, and differentiation; support RFP/RFI responses and customer workshops.\n4. Frameworks, models, and delivery excellence\nDevelop standard frameworks and reference architectures for:enterprise observability (instrumentation, telemetry pipelines, data lake, dashboards),\nAIOps use cases (correlation, anomaly detection, RCA, predictive analytics),\nautomation patterns (workflow catalogs, runbooks, IaC blueprints).\n\nDefine delivery models and accelerators (implementation playbooks, standard configurations, reusable scripts) and govern adherence to ensure delivery excellence across accounts.\n5. Executing transformation and EN opportunities\nProvide senior architecture and advisory leadership to large transformation programmes where observability, AIOps, and automation are central (e.g., platform modernization, SRE uplift, tool consolidation).\nIdentify and drive EN (expansion/new) opportunities across existing accounts by proposing AIOps/automation/observability enhancements that reduce MTTR, improve reliability, and lower operations cost.\n6. Red account and escalation support\nAct as escalation point and chief architect for “red” accounts where observability or automation issues are impacting SLAs or customer satisfaction.\nLead root?cause and improvement programmes, redesigning monitoring and event management, tuning AIOps, and introducing automation to stabilise operations and restore customer confidence.\n7. Partner ecosystem and joint solutions\nManage strategic relationships with observability and AIOps vendors (e.g., Dynatrace, New Relic, AppDynamics, Splunk, ServiceNow ITOM, Elastic/Grafana, OpsRamp, etc.) and cloud providers’ native tools.\nCo?create joint offerings and reference architectures with partners, ensure access to training and best practices, and coordinate co?marketing/POCs where needed.\n8. Governance, metrics, and evangelisation\nDefine and track CoE KPIs: automation adoption rate, percentage of events auto?resolved, alert noise reduction, MTTR improvements, tool standardisation, certification levels, and red?account recovery metrics.\nEvangelise automation, observability and AIOps internally and externally via whitepapers, case studies, webinars, and conference talks, positioning the service provider as a leader in AI?powered operations.\nRequired skills and experience\nExperienceTypically 10-15+ years in IT operations, infrastructure or DevOps/SRE roles, with 5+ years in architecture/leadership focused on monitoring, automation, or AIOps.\nProven experience in service provider/MSP environments, shaping and delivering automation/observability/AIOps solutions for multiple customers.\n\nTechnical competenciesStrong hands?on background with observability platforms (APM, metrics, logs, traces) and AIOps/ITOM tools, plus integration with ITSM/CMDB.\nExperience designing and implementing automation architectures (runbook automation, workflow orchestration, scripting, IaC, CI/CD integration).\nGood knowledge of cloud and container platforms (AWS/Azure/GCP/Kubernetes) and their native monitoring/automation services.\n\nCommercial and leadership skillsStrong presales and solutioning skills for tool and services deals; able to build business cases showing value from AIOps/automation (MTTR reduction, cost per ticket, FTE savings).\nExcellent stakeholder management and communication across sales, delivery, customers, and partners; ability to lead multi?disciplinary teams and influence senior leadership.\n\nEducation and certifications (indicative)\nBachelor’s/Master’s in Computer Science, Engineering, IT or related fields.\nRelevant certifications such as:Vendor observability/AIOps certs (Dynatrace, Splunk, New Relic, ServiceNow ITOM, etc.),\nCloud architect or DevOps/SRE certifications (AWS/Azure/GCP),\nITIL/ITSM for process alignment","description_format":"text","description_chars":5697,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:17Z"},{"event":"close","at":"2026-10-03T10:11:11Z"},{"event":"reopen","at":"2026-10-19T09:55:01Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.606,"p_room":0.28,"age_days":73,"expected_fill_days":31,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/3i-infotech-sme-aiops-automation-tools-observability","json_url":"https://alion.io/job/3i-infotech-sme-aiops-automation-tools-observability.json","meta":{"generated_at":"2026-11-02T08:48:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180701},"rest":"https://alion.io/mcp/rest/get_company?id=180701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3i-infotech-sme-aiops-automation-tools-observability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3i-infotech-sme-aiops-automation-tools-observability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3i-infotech-sme-aiops-automation-tools-observability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3i-infotech-sme-aiops-automation-tools-observability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3i-infotech-sme-aiops-automation-tools-observability"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1223543}},{"tool":"search_jobs","arguments":{"company":"3i-infotech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1223543},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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