{"id":2837029,"url":"https://alion.io/job/3m-customer-service-representative-dutch","title":"Customer Service Representative (Dutch)","company":{"id":5030,"name":"3M","domain":"3m.com","url":"https://alion.io/company/3m","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":136,"ghost_share":0.015,"stale_share":0.794,"repost_share":0.044,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-21T06:24:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:\nCustomer Service Representative\n3M Global Business Services\nSupport global customers. Build business experience. Grow your career with 3M.\nAs a Customer Service Representative with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.\nThis is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.\nWhat You’ll Experience in This Role\nAs a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.\nYou’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.\nWhat You’ll Do\nActs as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.\nHandles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.\nCommunicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.\nManages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.\nEducates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.\nEnhances customer satisfaction by identifying and resolving problem patterns.\nProvide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.\nDevelops and supports improvements for work processes and tools.\nParticipates in meetings to address ongoing issues and maintain a culture of quality.\nSupports cross-functional teams, acts as a project liaison, and participates in process improvement teams\nWhat You’ll Gain\nGlobal B2B experience and cross-functional business exposure.\nFuture-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.\nA respectful, collaborative culture where teams support each other, celebrate wins, and have fun.\nCareer growth with 3M, a global science company making meaningful impact.\nWhat We’re Looking For\nBachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.\nExperience working in ERP and CRM systems\nContinuous improvement and continuous learning mindset; ability to learn new information quickly\nAttention to detail for handling orders, documentation, and product information\nCollaboration skills to work effectively with cross-functional and internal teams\nAbility to independently solve problems and identify solutions; self-motivated\nClear and conceptual thinking ability; excellent judgment and discretion\nExcellent organizational skills\nAbility to de-escalate and resolve conflicts effectively\nProactive in resolving issues before they become problems\nProven and reliable follow-through with commitments and resolutions\nCustomer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly\nActive listening to understand customer needs and identify appropriate solutions\nExcellent oral and written communication in English and customer facing language (C1 or higher preferred) • Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline\nBuild a Career with Purpose at 3M\nAt 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.\nBe part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.\nBuild global experience, support customers around the world, and grow your career with 3M.\nLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\n3M Global Terms of Use and Privacy Statement\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.\nPlease click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). 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