{"id":2196392,"url":"https://alion.io/job/3shape-customer-success-program-manager-2","title":"Customer Success Program Manager","company":{"id":668777,"name":"3Shape","domain":"3shape.com","url":"https://alion.io/company/3shape-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":147000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:15:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T06:17:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At 3Shape, we create innovative technology that helps dental professionals deliver better care. Our products are used by customers around the world, and as our business continues to grow, so does the importance of creating a great customer experience throughout the entire customer journey.\nWe are now looking for a Program Manager in Global Customer Success to help shape how we serve our Enterprise customers globally.\nThis is an opportunity to take ownership of an important development area, work across the organization, and have a direct impact on how we engage, support and grow our Enterprise customer base.\nAbout the position\nAs Program Manager, you will help define and implement the global Enterprise Customer Experience and aftersales approach.\nIn this role you will work across Customer Success, Sales, Support, Education, Product, and other commercial functions to create a consistent and scalable experience for Enterprise customers - from onboarding and training through adoption, retention and growth.\nYou will shape the strategy, build the programs and drive execution that define how 3Shape serves its Enterprise customers. You will turn customer and business needs into clear priorities, scalable solutions and measurable results - working across HQ and regions to make change happen.\nYour key responsibilities\nDevelop and drive the global Customer Experience strategy for Enterprise customers, aligned with customer needs and business priorities.\n\nDefine the customer journey, engagement model and service offering across onboarding, training, education and support.\n\nLead strategic Customer Success and Customer Experience (CX) programs that improve customer adoption, satisfaction, retention and growth.\n\nBuild scalable and consistent ways of working that can be implemented across regions and markets.\n\nWork closely with HQ and regional commercial teams to align priorities and ensure successful execution.\n\nAct as a business partner to the regions, helping identify opportunities and drive improvements in the local customer experience.\n\nEstablish clear targets and performance measures and use customer insights and data to identify trends and opportunities for improvement.\n\nLead cross-functional projects from strategy and planning through implementation and measurable outcomes.\n\nWhat we are looking for\nWe are looking for someone who enjoys turning ideas into action and is comfortable working across a complex, global organization. You have experience driving customer experience, Customer Success or commercial programs and can move between strategic thinking and hands-on execution.\nYou also have:\nA good understanding of Customer Success principles, with experience leading global and cross-functional projects or commercial initiatives\n\nExperience developing and implementing Customer Success, CX or commercial programs, processes and tools including operating models and ways of working\n\nStrong project management and organizational skills, with the ability to drive initiatives from idea to execution\n\nStrong analytical and problem-solving skills and the ability to turn customer insights into action\n\nExcellent communication and presentation skills, with the ability to engage and influence stakeholders at different levels\n\nA collaborative approach and the ability to build strong relationships across functions and cultures\n\nWho you are\nWe imagine you are curious, structured and pragmatic. You enjoy solving complex problems, bringing people together and creating clarity where things are not yet defined.\nYou are comfortable with ambiguity and enjoy being challenged. You don't need everything to be figured out before you get started and you are someone who can create structure, build momentum and make things happen.\nAt 3Shape, you will work with colleagues and customers across many different markets and cultures. We value inclusion, collaboration and different perspectives, and we are looking for someone who will thrive in this environment.\nIf you want to help shape the future of how 3Shape serves its Enterprise customers, we would love to hear from you.\nJoin us in shaping a company culture that makes Monday mornings worth it.\nAt 3Shape, you will join an international R&D environment in central Copenhagen, working closely with advanced hardware, software, and engineering teams that develop products to improve dental care globally. You will have the opportunity to shape learning and capability-building practices and see your work make a direct difference for colleagues.\nWe are a vibrant, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to a thriving company culture. We partake in social clubs, monthly social activities, and various in-team activities as well. If that’s not enough, then add on:\nCentral Copenhagen location.\n\nA globally recognized technology company.\n\nAn attractive healthcare package to keep you fit and well.\n\nBreakfast every day and a delicious, healthy lunch prepared by our private chefs.\n\nA joint purpose: to enable dentists to provide superior dental care to every patient, every time.\n\nApply Now\nJoin us for a maternity cover of at least 12 months and be part of a team improving treatment and care in a meaningful industry. We encourage all qualified professionals who are passionate about building strong learning capabilities in a complex product-development environment to apply.\nApplications will be reviewed on a rolling basis; however, we plan to conduct interviews in October and November.\nWe encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.\nAbout us\n3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. 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