{"id":643089,"url":"https://alion.io/job/3shape-customer-success-program-manager","title":"Customer Success Program Manager","company":{"id":668777,"name":"3Shape","domain":"3shape.com","url":"https://alion.io/company/3shape-2","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Szczecin, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-25T06:37:58Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-09-23T18:55:40Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":91},"description":"We are looking for a strategic and customer-centric Program Manager to join ourGlobal Customer Success organization.\n3Shape is a dynamic company dedicated to innovating superior patient care. We create advanced technology and imaging techniques to non-technical medical professionals, providing them with a seamless user journey with simple and intuitive tools. With a commitment to excellence and a customer-centric approach, we are poised for significant growth in the coming years. Are you looking for an opportunity where you can have a significant impact on our approach to customer engagement and put your stamp on a crucial development area of 3Shape? Then this position might be for you.\nHelp Shape the Future Customer Experience for Our Lab Customers\nIn this role, you will own the end-to-end customer journey, customer experience, and customer outcomes for our global Lab customer segment. Working closely with regional Customer Success teams and key stakeholders across Product, Marketing, Education, Enablement, and Support, you will define and drive the programs, standards, and initiatives that help customers achieve value throughout their lifecycle with 3Shape.\nThis is a highly visible global role where you will influence customer experience strategy, drive alignment across regions, and ensure consistent execution that improves onboarding, adoption, retention, and customer satisfaction.\nYour Key Responsibilities\nOwn and continuously improve the end-to-end customer journey for the Lab segment.\n\nDevelop and implement scalable Customer Success programs that drive customer adoption, engagement, and retention.\n\nDefine and monitor key customer success metrics and lead initiatives to improve customer outcomes.\n\nPartner with global and regional commercial teams to ensure consistent execution and sharing of best practices.\n\nDrive cross-functional alignment across Customer Success, Product, Marketing, Education, Enablement, and Support.\n\nEstablish quality standards, governance frameworks, and performance reviews that support a world-class customer experience.\n\nWhat We're Looking For\n7+ years of experience within Customer Success, Customer Experience, Program Management, Customer Operations, Consulting, or similar fields.\n\nExperience designing and implementing customer success programs in a global or multi-regional environment - preferably in MedTech or SaaS companies.\n\nStrong understanding of customer onboarding, adoption, retention, and customer journey management.\n\nProven ability to lead cross-functional initiatives and influence stakeholders without direct authority.\n\nStrong analytical, communication, and stakeholder management skills.\n\nFluent in English, written and spoken.\n\nWho You Are\nYou are strategic, collaborative, and passionate about creating great customer experiences. You thrive in complex, international environments, enjoy bringing people together around a common goal, and are motivated by turning customer insights into measurable business results. Lastly, we expect that you enjoy working in a dynamic and fast-paced environment with different cultures, as 3Shape consists of and embrace inclusion and diversity.\n We Offer\nPrivate healthcare (Luxmed) with extended dental package.\n\nFresh fruits and healthy lunches at a symbolic cost (2 PLN).\n\nCompany-sponsored group life insurance plan (UNUM), including a free standard coverage package.\n\nAccess to a comprehensive health and wellbeing program.\n\nLanguage courses with qualified teachers.\n\nA modern office with relax zones in Szczecin.\n\nA vibrant, international environment with skilled and collaborative colleagues.\n\nWe encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.\nIn compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization.\nAbout us\n3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T20:08:40Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.56,"p_room":0.28,"age_days":90,"expected_fill_days":34,"reasons":["conf:10","velocity","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3shape-customer-success-program-manager","json_url":"https://alion.io/job/3shape-customer-success-program-manager.json","meta":{"generated_at":"2026-09-24T21:00:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}