{"id":643072,"url":"https://alion.io/job/3shape-senior-customer-experience-education-program-manager","title":"(Senior) Customer Experience & Education Program Manager","company":{"id":668777,"name":"3Shape","domain":"3shape.com","url":"https://alion.io/company/3shape-2","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Szczecin, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-07T11:51:39Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-09-23T18:55:40Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"About the job\nAre you passionate about creating unforgettable customer experiences? Do you thrive in combining creativity with structure, and love turning ideas into engaging education and learning experiences? If so, we want you to join our Customer Experience & Engagement Team!\nCustomer Experience & Engagement in 3Shape has the strategic responsibility to deliver customer education, training, clinical advisory, support and customer success, and we are looking for a (Senior) Customer Experience & Education Program Manager to join our Global Academy and Clinical Advisory team, to take on the responsibility for education of our customers.\nYour Mission:\nAs the (Senior) Customer Experience & Education Program Manager, you will be leading our efforts to deliver education for our customers, by designing the education journey, as well as detailing and delivering impactful training programs that build competencies and confidence for digital dentistry professionals globally.\nWhat You’ll Be Doing:\nDesigning the Education Journey: building on the customer journey for customers, and the relevant education touch points within that, you will design the education journey and offerings for our different segments of customers, in close collaboration with global and regional colleagues\n\nDetailing the training programs: detail and deliver training programs for our customers to cover onboarding, upskilling and growth, together with the content developers in the Learning and Content team\n\nPrioritizing and delivering training events: manage the request inbox for training events and strategically prioritize. Coordinate and deliver, together with global, regional and local trainers the relevant training events\n\nElevating and Scaling Lab Education: engage and collaborate closely with relevant lab HCPs through our HCP engagement program to scale our outreach on lab education\n\nTraining and Educating: driven by a customer-centric mindset you will be hands-on with training and education for both internals and customers - to set the bar, bring new ideas to execution and get first-hand experience with our customers\n\nInternal upskilling: liaise with the program manager for our internal education, and ensure the program is up-to-date with relevant training for colleagues working in the segment, including connecting to regional excellence teams, to ensure training delivery\n\nPlan, Communicate and Report: you will manage multiple workstreams effectively, with proficient ability to prioritize and keep stakeholders aligned. You will communicate effectively at all levels in the organization on the education strategy and initiatives, including reporting of efforts and impact delivery\n\nWhat You’ll Bring:\nExperience within the commercial/educational field (>6y)\n\nStrategic Thinking: experience in detailing strategic initiatives and securing focus to deliver solid business impact. Further, you are thriving in a role where you manage your domain and drive change forward efficiently\n\nProject Management Experience: a structured approach as well as knowledge of program lifecycle management and governance. Being comfortable in managing multiple workstreams effectively, with proficient ability to prioritize and align efforts\n\nCustomer Orientation: a customer-centric mindset, and a maintained commitment to customers and colleagues, providing them with a positive and supportive experience\n\nCollaboration: a love for collaborating in a dynamic and forward-thinking environment where customer needs and understanding drives everything we do. Comfortable navigating and securing smooth collaboration across functions and layers in the organization\n\nA Curious and Creative Approach: bringing new ideas to the table - and thinking outside the box to elevate and differentiate our customer education experience\n\nAttention to Detail and Timely Communication: being proactive and conscious in communication around your area of responsibility, and keeping detailed records and information for easy reporting on efforts and impact\n\nFluency in English, and preferably 1-2 other languages\n\nDental and Teaching Experience is an advantage: coming from the dental industry and having experience training customers and/or colleagues is an advantage\n\nWhat We Offer:\nPrivate healthcare (Luxmed) with extended dental package\n\nFresh fruits and healthy lunches at a symbolic cost (2 PLN)\n\nCompany-sponsored group life insurance plan (UNUM), including a free standard coverage package\n\nAccess to a comprehensive health and wellbeing program\n\nLanguage courses with qualified teachers\n\nA modern office with relax zones in Szczecin\n\nA vibrant, international environment with skilled and collaborative colleagues\n\nJoin us in shaping a company culture that makes Monday mornings worth it.\nWe encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.\nIn compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization.\nAbout us\n3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.","description_format":"text","description_chars":5613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T20:08:40Z"}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.614,"p_room":0.28,"age_days":78,"expected_fill_days":34,"reasons":["conf:10","velocity","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/3shape-senior-customer-experience-education-program-manager","json_url":"https://alion.io/job/3shape-senior-customer-experience-education-program-manager.json","meta":{"generated_at":"2026-09-24T21:02:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}