{"id":3116735,"url":"https://alion.io/job/3shape-support-consultant-english-tier-2","title":"Support Consultant - English, Tier 2","company":{"id":668777,"name":"3Shape","domain":"3shape.com","url":"https://alion.io/company/3shape-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T07:51:25Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T13:38:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About us\n3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.\n3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.\nWe are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.\n3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.\nAbout the role:\nWe are seeking a Customer Support Consultant to join our dynamic and multicultural team, who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.\nAreas of responsibility:\nProvide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.\n\nSolving and escalating tech issues\n\nHandling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM\n\nInteract with other departments and escalate customer feedback further\n\nYou should possess the following skills:\nCustomer-oriented approach\n\nGood communicator with the ability to ask and listen\n\nGood verbal and writing skills at an Upper-intermediate level in English and Ukrainian\n\nProblem-solving and logical thinking skills\n\nResult-oriented and stress-resistant\n\nAspiration to self-development and willingness to grow\n\nProfessional, multitasking, and empathetic skills\n\nBeing the part of us means:\nMeaningful work that helps to change the future of dentistry\n\nWork in a unique professional, friendly and supportive environment\n\nConstant professional growth and development\n\nA healthy work-life balance\n\nComprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc\n\nBreakfasts and lunches in the office\n\nGood working conditions in a comfortable office in UNIT.City\n\nA parking lot with free spaces for employees\n\nOccasional business trips to Western Europe\n\nOpportunity to become a part of the success that 3Shape has created over the past 25 years.\n\nWe will be glad to welcome you to our team!\nFor more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/\nYou can contact our Talent Acquisition team via email: .","description_format":"text","description_chars":3031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Ukraine","iso":"UA","kind":"country"},{"name":"North Macedonia","iso":"MK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-22T22:17:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":56,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/3shape-support-consultant-english-tier-2","json_url":"https://alion.io/job/3shape-support-consultant-english-tier-2.json","meta":{"generated_at":"2026-10-25T18:00:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25811,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668777},"rest":"https://alion.io/mcp/rest/get_company?id=668777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3shape-support-consultant-english-tier-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3shape-support-consultant-english-tier-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3shape-support-consultant-english-tier-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3shape-support-consultant-english-tier-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3shape-support-consultant-english-tier-2"}]}