{"id":3923947,"url":"https://alion.io/job/3sixty-customer-experience-manager","title":"Customer Experience Manager","company":{"id":4523823,"name":"3Sixty","domain":"3sixty.com","url":"https://alion.io/company/3sixty-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":null,"currency":"EGP","period":"month","gross":true,"usd_annual":33504},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Job Description\nPosition Purpose:\n\nOur Customer excellence manager ensures that the customers of a company are satisfied. Their role is to provide superb customer support by leading and motivating the customer support team and creating customer satisfaction goals. (Delivering World Class Customer Service)\n\nSupervisory Responsibilities:\n\nOversee building tracking and managing the customer interactions to deliver a superior customer experience and NPS.\n\nKey Responsibilities: \n\nEnsuring that customer support department needs are correctly prioritized in order to ensure the correctly prioritized allocation of resources.\n\nReflects the importance of customer experience to the overall performance of the business and establishes himself as the go-to expert for senior sales management within the sales department and the business at large.\n\nPlaying the lead role in strategy formulation for the customer support department.\n\nDriving necessary changes for the improvement of operating and organizational efficiency of the customer support team.\n\nTraining & Quality Assurance Management.\n\nConducting financial analysis for the department managing the departmental budget and voicing any additional financial support to the finance department for the purpose of facilitating improvement in customer support initiatives.\n\nManage & Lead customer support department and teams\n\nEvaluating team performance\n\nCreate needed reports.\n\nRequirementsRequired Skills: \n\nWorld Class Customer Service / Excellent \n\nCOPC Implementation Awareness / Excellent \n\nPerformance Management / Excellent \n\nWorkforce Scheduling and Queue management / Excellent\n\nPerformance Management / Excellent\n\nTraining & Quality Assurance Management / Good\n\nCoaching Programs / Good\n\nEffective leadership styles / Good\n\nManaging Changing Environments / Good\n\nRick Management / Good\n\nStrategic planning / Good\n\nMotivational skills Good\n\nInspire the others Good\n\nPeople management Excellent\n\nTime Management Excellent\n\nEffective leadership styles \n\nPeople management \n\nProblem solving\n\nBenefitsBenefits\nElevate Your Lifestyle with our 3Sixty Benefits\nExperience a new level of convenience and financial freedom with 3Sixty. Our innovative solutions are designed to simplify your everyday life and help you achieve your goals.\nKey benefits include:Shop Smarter with Aman: Discover the best selection of electronics and home appliances from top brands at unbeatable prices. Enjoy flexible payment options including installments and hassle-free shopping experiences.\n\nJoin MoneyFellows: Connect with like-minded individuals and create your own Money Circle. Save money together and achieve your financial goals faster.\n\nUnlock Premium Rewards with Our Premium Card: Enjoy the ease of installments and exclusive benefits with our premium card. Its the simplest way to make purchases and manage your finances.\n\nExperience Financial Freedom with Halan: Our financial super app offers a comprehensive suite of services including money transfers gaming shopping and more. All in one place for your convenience.\n\nWe offer a comprehensive medical insurance plan with a coverage limit of 150K EGP annually\n\nRequired Skills:\n Fluent English Speaker is a Must Minimum of 7 years of experience resolving complex employee relations issues. Working knowledge of multiple human resource disciplines including compensation practices organizational diagnosis employee and union relations diversity performance management and federal and state respective employment laws. Bachelors degree preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to comprehend interpret and apply the appropriate sections of applicable laws guidelines regulations ordinances and policies. Ability to acquire a thorough understanding of the organizations hierarchy jobs qualifications compensation practices and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.","description_format":"text","description_chars":4191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Photography","Publishing"],"lifecycle":[{"event":"open","at":"2026-11-07T17:15:34Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.788,"p_room":0.75,"age_days":18,"expected_fill_days":25,"reasons":["seen:18","win:late"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":33504,"is_top_pay":false},"html_url":"https://alion.io/job/3sixty-customer-experience-manager","json_url":"https://alion.io/job/3sixty-customer-experience-manager.json","meta":{"generated_at":"2026-11-11T05:44:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4523823},"rest":"https://alion.io/mcp/rest/get_company?id=4523823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3sixty-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3sixty-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3sixty-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3sixty-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3sixty-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3923947}},{"tool":"search_jobs","arguments":{"company":"3sixty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3923947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}