{"id":3923948,"url":"https://alion.io/job/3sixty-dental-operations-specialist","title":"Dental Operations Specialist","company":{"id":4523823,"name":"3Sixty","domain":"3sixty.com","url":"https://alion.io/company/3sixty","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Company Description\n\nBased in Atlanta Georgia USA. 3Sixty is a pioneering company in the field of 3D Digital Implantology dedicated to serving dental professionals. 3Sixty offers a comprehensive portfolio of advanced products and services designed to revolutionize dental practices. Known for its innovative solutions the company strives to set benchmarks in the dental industry promoting accuracy and efficiency in implantology processes.\n\nRole Description\n\nThe Operations Coordinator is responsible for monitoring incoming and active orders in 3sixty to ensure that no orders falls through the cracks. The role will track SLA performance identify stalled or at-risk cases escalate blockers and provide regular visibility to the Head of Operations on operational risks bottlenecks and recurring issues.\n\nThis role serves as an operational control point within the function allowing the Head of Operations to maintain oversight without needing to be involved in day-to-day case-level monitoring.\n\nKey Responsibilities\n\nMonitor all incoming open and aging cases in 3sixty on a daily basis.\n\nEnsure each case has clear ownership correct status priority SLA target and next action.\n\nTrack case progress against agreed SLAs and proactively flag cases that are at risk of delay or breach.\n\nIdentify cases that are unassigned stalled overdue misrouted or lacking sufficient updates.\n\nEscalate blockers to the relevant teams functions or managers in a timely manner and follow through until resolution.\n\nMaintain strong case hygiene standards across the operation ensuring data quality and process compliance in 3sixty.\n\nProduce daily weekly and monthly reports for the Head of Operations on SLA performance backlog health blocker trends and operational risks.\n\nHighlight recurring issues root causes and process gaps impacting case flow and service delivery.\n\nCoordinate with team leads and operational stakeholders to resolve bottlenecks and improve case handling effectiveness.\n\nSupport the continuous improvement of case management processes controls and reporting.\n\nEnsure operational exceptions are visible early and escalated before they impact service performance or customer outcomes\n\nRequirementsSkills and Experience\n\n25 years of experience in operations coordination case management service operations workflow monitoring or a similar operational support role.\n\nDental background (Must-have)\n\nFluent English speaker (Must-be)\nExperience working with case management systems ticketing platforms CRM systems or workflow tools.\n\nStrong understanding of SLA-driven operations and service performance tracking.\n\nHigh attention to detail with the ability to identify risks gaps and anomalies quickly.\n\nStrong organizational and follow-up skills.\n\nAbility to work across teams and escalate issues constructively and effectively.\n\nStrong reporting and analytical skills including the ability to interpret operational data and identify trends.\n\nGood written and verbal communication skills.\n\nProficiency in Excel and reporting tools; experience with dashboards is an advantage.\n\nExperience in a fast-paced operational environment is preferred.\n\nExperience in the dental industry is a great addition.\n\nRequired Skills:\n Fluent English Speaker is a Must Minimum of 7 years of experience resolving complex employee relations issues. Working knowledge of multiple human resource disciplines including compensation practices organizational diagnosis employee and union relations diversity performance management and federal and state respective employment laws. Bachelors degree preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to comprehend interpret and apply the appropriate sections of applicable laws guidelines regulations ordinances and policies. Ability to acquire a thorough understanding of the organizations hierarchy jobs qualifications compensation practices and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. 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