{"id":660022,"url":"https://alion.io/job/45drives-cnc-manufacturing-support-specialist","title":"CNC Manufacturing Support Specialist","company":{"id":686641,"name":"45Drives","domain":"45drives.com","url":"https://alion.io/company/45drives","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-16T00:00:00Z","employer_posted_date":"2026-08-16","last_verified_at":"2026-11-06T00:11:32Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Position Title:CNC Manufacturing Support Specialist\nDepartment:Engineering & Design Services\nCompany:Protocase Inc.\nLocation:Wilmington, North Carolina\nWork Arrangement:On-site\nEmployment Type:Full-Time, Permanent\nShift:Day Shift\nLevel:Mid-Level (Expected Experience: 3+ Years)\nFull Transparency: We Work a Little Differently Around Here.\nThis isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working-so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?\nAt Protocase, your ideas don't just matter-they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact.\nProtocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality.\nLearn more about us: https://workdifferently.info/\nAbout the Role\nThis is a hands-on technical support role that connects CNC Production with Engineering & Design Services.\nYou'll help troubleshoot issues that arise on the production floor, complete appropriate hot fixes, support CNC programming, and make sure more complex issues are routed to the right technical resource.\nThe goal is simple: keep production moving while protecting quality, customer requirements, and engineering standards.\nWhat You'll Do\nSupport CNC Machining Department with programming, design, build-sheet, and manufacturing issues.\nAssess problems and determine whether they can be corrected immediately or require escalation.\nComplete fixes.\nEscalate complex issues to EDS Leads, programmers, engineers, or other technical resources.\nSubmit NCRs and feedback and maintain clear records of production issues and corrective actions.\nCreate, modify, verify, and troubleshoot CNC mill and lathe programs.\nReview drawings, blueprints, build sheets, and work instructions to determine machining requirements.\nPrepare CNC code, setup instructions, tooling information, and production documentation.\nIdentify recurring problems and implement practical, long-term process improvements.\nImprove CNC programs, tooling, machines, workstations, and manufacturing processes.\nWhat You Need (Required Qualifications)\nEducation\nMachining diploma, trade certification, Engineering Technology diploma, or equivalent hands-on experience.\nExperience\nMinimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.\nExperience troubleshooting CNC machining and production issues.\nExperience reading engineering drawings, blueprints, and manufacturing documentation.\nExperience independently solving technical manufacturing problems.\nTechnical Skills\nStrong understanding of CNC milling and/or turning.\nExperience with CAM software and CNC programming.\nKnowledge of G-code, tooling, speeds, feeds, and machining fundamentals.\nStrong troubleshooting and root-cause problem-solving skills.\nAbility to prioritize multiple production issues and make sound technical decisions.\nStrong communication, organization, and documentation skills.\nContinuous improvement mindset and hands-on approach.\nCertifications / Licenses\nNone required.\nOther Requirements\nMust be legally eligible to work in the USA.\nAbility to work on-site in Wilmington, North Carolina.\nWhat Would Be Considered an Asset\nExperience with ESPRIT or similar CAM software.\nExperience programming both CNC mills and lathes.\nExperience with NCR, corrective-action, or quality-management processes.\nExperience with 5-axis machining.\nExperience supporting CNC Production Dispatch or a similar technical support function.\nExperience with Lean Manufacturing or continuous improvement methodologies.\nExperience with machine installation, equipment integration, or process development.\nWhat Success Looks Like\nWithin your first year, you will:\nBecome a trusted technical resource for CNC Production and Engineering & Design Services.\nResolve issues quickly while knowing when to escalate.\nReduce unnecessary production delays through effective troubleshooting and hot fixes.\nImprove the quality and consistency of CNC programs and production documentation.\nHelp eliminate recurring manufacturing issues through long-term corrective actions.\nBuild strong working relationships across CNC Department related teams.\nHelp establish reliable CNC dispatch and technical-support processes in Wilmington.\nWhy Us?\nAt Protocase, we believe in recognizing and rewarding hard work and dedication.\nOur starting annual total compensation package-including base salary and performance incentives-ranges from $56,000 to $80,000 USD, depending on experience.\nIn addition, you can look forward to:\nTraining & Growth:Technical training, leadership development, and opportunities to grow with our Wilmington operation.\nComprehensive Health Care:Medical, Dental, Life Insurance, and Group Insurance following the applicable eligibility period.\nVacation:Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.\nWellness Support:Participate in wellness initiatives and available wellness benefits.\nSocial Events:Join a growing team that values collaboration and celebrates success.\nWilmington Lifestyle:Enjoy coastal living, beaches, a vibrant downtown, and a growing innovation community.\nReady to Apply?\nIf you're energized by solving CNC production problems, supporting machinists, and helping keep manufacturing moving, we'd love to hear from 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