{"id":2498997,"url":"https://alion.io/job/4m-analytics-customer-success-manager-aec","title":"Customer Success Manager, AEC","company":{"id":3786047,"name":"4M Analytics","domain":"4manalytics.com","url":"https://alion.io/company/4manalytics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Google Maps","optional":true}],"status":"live","first_seen_at":"2026-10-14T01:10:23Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T20:59:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nWho We Are\n4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs.\nThe Opportunity\n4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships.\nThis is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.\nKey Responsibilities\nOwn the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.\nLead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.\nBuild and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.\nIdentify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.\nSystematically track account health and usage to proactively flag and mitigate churn risks.\nServe as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.\nRequirements\nRequired Qualifications\n3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.\nProven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.\nExperience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.\nExcellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.\nProven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.\nAn analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.\nAI-First Mindset\nWe are building an AI-first engineering and success culture, and we're looking for Customer Success Managers who are genuinely excited about working this way. You don't need to arrive with a fully formed AI workflow but you should have the curiosity and the drive to develop one.\nThis means you have genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.\nPreferred Qualifications\nFamiliarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.\nExperience at a high-growth SaaS company scaling from mid-market into enterprise.\nLogistics\nReporting: This role reports directly to our Head of AEC, offering significant visibility and strategic alignment within the organization.\nTravel: Expect approximately 25-50% travel to engage with our key enterprise accounts and partners on-site.\n Compensation: We offer a competitive package with an expected OTE range of $120,000-$150,000, designed to reward the impact and growth you bring to 4M. Final OTE within this range is determined by factors such as geographic location, relevant experience, and role-specific skills.","description_format":"text","description_chars":4028,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:27:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/4m-analytics-customer-success-manager-aec","json_url":"https://alion.io/job/4m-analytics-customer-success-manager-aec.json","meta":{"generated_at":"2026-10-14T22:03:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3786047},"rest":"https://alion.io/mcp/rest/get_company?id=3786047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F4m-analytics-customer-success-manager-aec"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F4m-analytics-customer-success-manager-aec"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F4m-analytics-customer-success-manager-aec"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/4m-analytics-customer-success-manager-aec\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F4m-analytics-customer-success-manager-aec"}]}