{"id":2198129,"url":"https://alion.io/job/4over-customer-success-manager","title":"Customer Success Manager","company":{"id":2765094,"name":"4over","domain":"4over.com","url":"https://alion.io/company/4over-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:10:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T22:47:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.\nSUMMARY:\nThe Customer Success Manager is responsible for managing and developing strong relationships within high-value, Enterprise-level accounts. The role is responsible for day-to-day customer satisfaction, order management, and problem resolution. This role will identify and report revenue opportunities to assigned Key Account Manager and/or Regional Account Manager.\nSalary Range: $65,000 - $75,000 annually.\nCompensation commensurate with experience.\nAt this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.\nDUTIES AND RESPONSIBILITIES\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The listed requirements are representative of knowledge, skillset, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific duties may vary to meet the needs of the company. Include the following:\nSuccessfully manage client relations, providing excellent customer satisfaction.\nAbility to identify customer needs and recognize cross-sell, upsell, product adoption, and revenue growth opportunities.\nWork alongside Key Account Manager or Regional Account Manager on overall account strategy and exection\nCommunicate clearly and effectively with customers and collaborates with internal teams ensuring resolution.\nIdentify and resolve order/expereince trends and risks as well a priority jobs and trouble tickets.\nEstablish and maintain effective working relationships within assigned accounts.\nUse proactive communication, and orchestrate internal resources as needed.\nMonitor customer health, satisfaction, risk, and revenue growth monthly. Understand performance metrics and their impact on customer satisfaction and revenue performance.\nParticipate in Quarterly Business Reports and regular account reviews between KAM/RAM within portfolio of assigned accounts.\nCoordinate on-boarding and training as dictated by customer needs with Sales team input.\nEstablish inter-personal relationships with 4over departments.\nIdentify and resolve order/ experience trends and risks as well as priority jobs and trouble tickets.Coordinate communication and action plans with KAM/RAM on new releases including product, pricing, shipping.\nCoordinate resources and meetings within Technology and Sales for successful API and PrinterBridge integrations within assigned accounts.\nEnsure successful implementation of cross-sell/up-sell opportunities with Sales, Product Development, and Marketing.\nCommunicate with KAM/RAM, Customer Experience and Sales Leadership to mitigate negative impact to 4over revenue.\nWork with Customer Experience and Quality Assurance to help resolve customer priority tickets.\n\nEXPERIENCE AND QUALIFICATIONS\nEDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:\nHigh school diploma or equivalent, college degree preferred\nGeneral PC knowledge including Microsoft Office, Internet, and email\nPrint industry experience preferred.\nCRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:\nDemonstrated ability to handle challenging customers in a professional manner.\nDemonstrated ability to build, develop and grow strong relationships with customers.\nHighly organized and disciplined multi-tasker, with proven time management and prioritization skills.\nExcellent interpersonal, negotiation and conflict resolution skill..\n4OVER COMPANY HISTORY\n4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.\nHealth and Life Insurance-\nMedical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care\n4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000\nCoverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment\n401(k) Retirement Plan\nNew employees are eligible to enroll the first of the month, following 1 month of employment\nSemi-annual open enrollment (January 1st and July 1st)\nDiscretionary employer match; typically, 50% of employee deferrals up to 6% of compensation\nImmediate Vesting\nHolidays and PTO\n9 Paid Holidays \nAccumulating PTO to be used after 90-days of continuous and active full-time service\n4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.","description_format":"text","description_chars":5283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-09T20:14:29Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/4over-customer-success-manager","json_url":"https://alion.io/job/4over-customer-success-manager.json","meta":{"generated_at":"2026-10-13T00:08:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2765094},"rest":"https://alion.io/mcp/rest/get_company?id=2765094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F4over-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F4over-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F4over-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/4over-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F4over-customer-success-manager"}]}