{"id":1935739,"url":"https://alion.io/job/4over-customer-success-rep-i","title":"Customer Success Rep I","company":{"id":2765094,"name":"4over","domain":"4over.com","url":"https://alion.io/company/4over-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-23T17:23:00Z","employer_posted_date":"2026-03-23","last_verified_at":"2026-10-14T19:28:55Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":204},"description":"At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees.\n\nDo you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team!\nWe’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions-you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking.\nWhether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team-this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable.\nSummary : The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience.\nSchedule: Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 9:00 AM - 6:00 PM, or similar. This is a hybrid position.\nSalary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate.\nCompensation commensurate with experience.\nAt this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.\nEssential Duties and Responsibilities include the following:\nEducate and assist customer base on company website, products, and services\nResolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two\nProvide customer feedback to department for new product and resource development\nAccurately notate and record each customer interaction to ensure all accounts are updated\nBe a knowledgeable point of contact for both new and existing customers\nHandle complex requests with patience, professionalism, and empathy\nReview and resolve situations in a timely manner by identifying customer concerns\nDemonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge\nListen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations\nComplete and process all required tasks \nRegularly perform general housekeeping duties in your work area(s)\nAdhere to all safety policies and protocols and maintain a safe working environment\nAttend all department/company meetings \nOther duties as assigned \nFor an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description.\nEDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: \nHigh School Diploma or equivalent (GED) - required\nPrevious experience in customer service roles\nDemonstrated history of stable employment\nBilingual in English and Spanish is highly desirable.\nExperience in printing or wide format production - preferred\nCRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:\nSelf-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards.\nCommunication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance.\nTechnology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge.\nTime Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home. \nAdaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced.\nCollaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale.\n4over LLC Company History:\n4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.\nHealth and Life Insurance-\nMedical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care\n4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000\nCoverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment\n401(k) Retirement Plan\nNew employees are eligible to enroll the first of the month, following 1 month of employment\nSemi-annual open enrollment (January 1st and July 1st)\nDiscretionary employer match; typically, 50% of employee deferrals up to 6% of compensation\nImmediate Vesting\nHolidays and PTO\n9 Paid Holidays \nAccumulating PTO to be used after 90-days of continuous and active full-time service\n4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.","description_format":"text","description_chars":7155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Wholesale","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-10-05T23:34:24Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.06,"p_room":0.28,"age_days":204,"expected_fill_days":22,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/4over-customer-success-rep-i","json_url":"https://alion.io/job/4over-customer-success-rep-i.json","meta":{"generated_at":"2026-10-14T20:13:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2765094},"rest":"https://alion.io/mcp/rest/get_company?id=2765094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F4over-customer-success-rep-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F4over-customer-success-rep-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F4over-customer-success-rep-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/4over-customer-success-rep-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F4over-customer-success-rep-i"}]}