{"id":2198130,"url":"https://alion.io/job/4over-manager-customer-success","title":"Manager, Customer Success","company":{"id":2765094,"name":"4over","domain":"4over.com","url":"https://alion.io/company/4over-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:30:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T22:47:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.\nSUMMARY:\nThe Client Success Manager is responsible for leading the Client Success organization and ensuring the team delivers exceptional customer experience, retention, relationship development, and revenue growth across its assigned portfolio.\nThis role leads the Client Success strategy, team performance, and customer engagement model while ensuring strong alignment between Client Success and Sales.\nThe Manager will build a customer-focused, commercially minded team that understands each client's business, protects existing relationships, identifies opportunities for growth, and proactively engages customers.\nClient Success will partner closely with the Sales team to identify, develop, and pursue opportunities within existing accounts. Client Success is not a separate sales organization; rather, the two teams work together to strengthen relationships, develop opportunities, and grow the business.\nSalary Range: $80,000 - $90,000 annually.\nCompensation commensurate with experience.\nAt this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.\nDUTIES AND RESPONSIBILITIES\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The listed requirements are representative of knowledge, skillset, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific duties may vary to meet the needs of the company. Include the following:\nClient Success Leadership\nLead, manage, coach, and develop the Client Success team.\nEstablish clear expectations, goals, processes, and performance standards.\nDevelop and execute the Client Success strategy and operating model.\nEstablish KPIs and reporting around customer health, retention, engagement, and revenue growth.\nEnsure the team has the tools, resources, and training necessary to successfully manage their portfolios.\nFoster a culture of accountability, proactive communication, collaboration, and customer ownership.\nCustomer Relationships & Retention\nEnsure the team develops and maintains strong relationships across assigned accounts.\nEstablish standards for understanding customer objectives, purchasing behavior, challenges, and future needs.\nMonitor customer health, satisfaction, retention risk, and revenue performance.\nProactively identify and address customer risks before they impact the relationship or revenue.\nSupport strategic customer meetings, account reviews, and Quarterly Business Reviews.\nPartner with internal teams to resolve significant customer issues and improve the overall customer experience.\nSales Partnership & Growth\nBuild a strong partnership between Client Success and the Sales team to drive customer retention and revenue growth.\nEnsure Client Success proactively identifies cross-sell, upsell, new product, expanded-volume, and other growth opportunities.\nEstablish clear processes for Client Success and Sales to collaboratively develop and pursue opportunities.\nEnsure Client Success provides Sales with customer insight, relationship context, purchasing history, and business needs.\nPartner with Sales on strategic account planning, customer meetings, presentations, proposals, and other commercial activities as appropriate.\nMonitor account whitespace and opportunities to increase product adoption and share of wallet.\nEnsure opportunities are appropriately documented and tracked in the CRM.\nAccount Strategy & Cross-Functional Leadership\nEstablish a strategic account management framework for the Client Success organization.\nEnsure key accounts have appropriate account plans, objectives, and action plans.\nAnalyze customer trends, revenue performance, retention, and whitespace to identify opportunities and risks.\nPartner with Sales and other leadership to develop strategies for strategic and high-value accounts.\nBuild strong relationships across Sales, Operations, Customer Experience, Product Development, Marketing, Technology, and Finance.\nCommunicate customer feedback and market intelligence to the appropriate internal teams.\nPerformance & Reporting\nMonitor Client Success performance against key metrics, including:\nCustomer retention\nAccount growth\nCross-sell and upsell opportunities\nCustomer engagement\nCustomer health\nEscalations and resolution\nProvide regular reporting and insights to the VP of Sales, Enterprise and executive leadership.\nHold the Client Success team accountable for proactive account management and execution\nEXPERIENCE AND QUALIFICATIONS\nEDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:\nPrior experience leading a Customer Success, Client Success, Account Management, Sales, or similar customer-facing organization.\nDemonstrated experience managing and developing a team.\nExperience partnering with Sales to drive account growth and revenue expansion.\nExperience managing enterprise or strategic customer relationships.\nPrior print industry experience preferred.\nBachelor's degree preferred or equivalent experience.\nStrong CRM and Microsoft Office experience.\nCRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:\nStrong leadership, coaching, and team-development skills.\nAbility to build and maintain executive-level customer relationships.\nStrong understanding of customer retention, account management, and revenue growth.\nStrong commercial and business acumen.\nExcellent communication, presentation, negotiation, and conflict-resolution skills.\nAbility to identify opportunities and build collaborative strategies with Sales.\nHighly organized, proactive, and results-oriented.\nStrong analytical and problem-solving skills.\nAbility to collaborate effectively across departments and organizational levels.\n4OVER COMPANY HISTORY\n4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.\nHealth and Life Insurance-\nMedical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care\n4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000\nCoverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment\n401(k) Retirement Plan\nNew employees are eligible to enroll the first of the month, following 1 month of employment\nSemi-annual open enrollment (January 1st and July 1st)\nDiscretionary employer match; typically, 50% of employee deferrals up to 6% of compensation\nImmediate Vesting\nHolidays and PTO\n9 Paid Holidays \nAccumulating PTO to be used after 90-days of continuous and active full-time service\n4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.","description_format":"text","description_chars":7598,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-09T20:14:29Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.586,"p_room":0.945,"age_days":7,"expected_fill_days":20,"reasons":["conf:6","stale_co","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/4over-manager-customer-success","json_url":"https://alion.io/job/4over-manager-customer-success.json","meta":{"generated_at":"2026-10-13T11:31:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2765094},"rest":"https://alion.io/mcp/rest/get_company?id=2765094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F4over-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F4over-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F4over-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/4over-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F4over-manager-customer-success"}]}