{"id":1591647,"url":"https://alion.io/job/4rivers-equipment-customer-support-representative-csr","title":"Customer Support Representative - CSR","company":{"id":2073723,"name":"4Rivers Equipment","domain":"4riversequipment.com","url":"https://alion.io/company/4riversequipment","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hobbs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T16:14:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-15T21:42:13Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Customer Support Representative\nJoin the Team That Keeps Customers Moving\nAt 4Rivers Equipment, we're more than a John Deere dealership. We're a team of passionate professionals dedicated to helping our customers succeed. If you enjoy building relationships, solving problems, driving sales, and creating exceptional customer experiences, we'd love to meet you.\nAs a Customer Support Representative (CSR), you'll serve as a trusted advisor to customers by helping them maximize the performance of their equipment through parts, service, maintenance solutions, and ongoing support. This is an excellent opportunity for someone who enjoys working independently, building customer relationships, and making a direct impact on business growth.\nWhy Join 4Rivers Equipment?\nWhen you join 4Rivers, you're joining an award-winning team committed to your success. With locations across Colorado, New Mexico, and Texas, we offer exceptional opportunities for growth, learning, and career advancement in a collaborative and supportive environment.\nWhat We Offer\nLow-deductible Medical, Dental, and Vision coverage\n401(k) / ROTH IRA with Company Match and Profit Sharing\nLife and AD&D Insurance\nGenerous Paid Time Off\nVolunteer Time Off\nTuition Reimbursement\nJohn Deere University training and professional development\nEmployee discounts through 4Rivers Equipment and ADP LifeMart\nAsset Investment Program\nCustomized career paths and advancement opportunities\nWhat You'll Do\nGrow Parts Sales\nDevelop parts estimates and customer quotes\nIdentify and engage new customers\nPromote wear parts and seasonal product offerings\nManage and maintain customer Parts On Site cabinets\nCollaborate with Parts Managers on promotions, customer needs, and growth opportunities\nDeliver urgent parts when needed to support customer uptime\nDrive Service Opportunities\nWork closely with Service Managers to develop service estimates and solutions\nPromote maintenance programs and inspection agreements\nIntroduce customers to extended warranty and equipment protection programs\nIdentify opportunities to expand service relationships and support customer equipment fleets\nBuild Lasting Customer Relationships\nServe as a trusted point of contact for customers\nDevelop and manage a customer call schedule within your territory\nConduct proactive customer visits and follow-up communications\nDocument customer interactions and submit timely call reports\nMaintain customer equipment and purchasing profiles\nCommunicate customer concerns to leadership to ensure quick resolution\nComplete John Deere University CSR certification and ongoing professional development\nAchieve product support and customer success objectives\nWhat Makes You Successful\nWe're looking for someone who is:\nCustomer-focused and relationship-driven\nSelf-motivated and results-oriented\nA strong communicator and active listener\nProfessional, positive, and dependable\nComfortable making decisions and taking initiative\nEager to learn the equipment industry and grow their expertise\nTeam-oriented with a strong work ethic\nQualifications\nHigh School Diploma or equivalent\nStrong interpersonal and communication skills\nProfessional appearance and demeanor\nIndustry knowledge or the ability to learn quickly\nAbility to work independently and manage priorities effectively\nOur Commitment to Inclusion\n4Rivers Equipment is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees can thrive. Reasonable accommodations are available throughout the hiring process and employment journey.\nReady to Grow Your Career?\nIf you're passionate about helping customers, driving business success, and building a rewarding career with an industry leader, we encourage you to apply today.\nJoin 4Rivers Equipment and help shape the future of customer support while growing your own future along the way.\nRequisition# 1907\nRequisition Expires 12/31/2026","description_format":"text","description_chars":3943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-01T16:29:25Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.649,"p_room":0.75,"age_days":27,"expected_fill_days":28,"reasons":["conf:2","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/4rivers-equipment-customer-support-representative-csr","json_url":"https://alion.io/job/4rivers-equipment-customer-support-representative-csr.json","meta":{"generated_at":"2026-10-16T05:20:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2073723},"rest":"https://alion.io/mcp/rest/get_company?id=2073723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F4rivers-equipment-customer-support-representative-csr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F4rivers-equipment-customer-support-representative-csr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F4rivers-equipment-customer-support-representative-csr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/4rivers-equipment-customer-support-representative-csr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F4rivers-equipment-customer-support-representative-csr"}]}