{"id":2429438,"url":"https://alion.io/job/4staffing-it-help-desk-support-analyst","title":"IT Help Desk Support Analyst","company":{"id":4423782,"name":"4Staffing","domain":"4staffing.net","url":"https://alion.io/company/4staffing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53000,"max":64500,"currency":"USD","period":"year","gross":null,"usd_annual":64500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:30:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:05:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"IT Help Desk Support Analyst\nHybrid Schedule: On-site 1 days per week (Thursdays) - Center City Philadelphia\nShift: 9AM-5:30PM; 10:30AM-7:30PM (during training first 6 months)\nNo visa sponsorship at this time\nOur client, a top tier financial services company is seeking a skilled IT Help Desk Support Analyst to join their dynamic team, providing technical support and assistance to clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately, while assigning more complex problems to senior level support.\nThis role requires a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment, collaborating with team members to resolve IT issues efficiently and effectively.\nResponsibilities:\nTier 1-2 first-line technical support\nTroubleshoot and resolve potential hardware, software, and network issues promptly and accurately.\nLog all support requests and maintain detailed records of troubleshooting steps and resolutions.\nEscalate complex issues to appropriate IT teams or vendors, ensuring timely resolution.\nInstall, configure, and maintain desktops, laptops, printers, and other IT equipment.\nAssist with user account management, including password resets and access permissions.\nConduct software installations, updates, and patches as required.\nCollaborate with colleagues to develop and maintain knowledge base articles and support documentation.\nProvide training and guidance to end-users on IT systems and best practices.\nAssist with IT projects and initiatives as assigned by management.\nRequirements:\nBachelor's degree in Computer Science, Information Technology, or related field preferred.\nProven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry.\nStrong knowledge of Windows operating systems and proficiency in Microsoft Windows 10/11, Office 2016 / O365, including Outlook, Excel, Word, and PowerPoint. \nFamiliarity with ticketing systems, ideally ServiceNow. and IT service management best practices.\nDemonstrated excellent troubleshooting and problem-solving skills.\nOutstanding customer service and communication skills, both verbal and written.\nDemonstrated ability to work independently and collaboratively in a team environment.\nFlexibility to work on-site in Center City, Philadelphia, two days per week.\nAbility to efficiently handle 40 - 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