{"id":2251591,"url":"https://alion.io/job/5centscdn-customer-service-representative","title":"Customer Service Representative","company":{"id":1904325,"name":"5centsCDN","domain":"5centscdn.net","url":"https://alion.io/company/5centscdn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T00:14:02Z","employer_posted_date":null,"last_verified_at":"2026-10-11T00:14:02Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Are you someone who is known to be motivated enough to not just change the world, but build a better one? Well, this might be the perfect opportunity for you. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 5centsCDN enables the best software that you'll be working on. However, our best is always a prototype for something better and our people thrive with a driven mindset better builds on better.\nKey Responsibilities \nResolve customer complaints via phone, email, mail, or social media.\n\nUse telephones to reach out to customers and verify account information.\n\nGreet customers warmly and ascertain the problem or reason for calling.\n\nCancel or upgrade accounts.\n\nAssist with placement of orders, refunds, or exchanges.\n\nAdvise on company information.\n\nTake payment information and other pertinent information such as addresses and phone numbers.\n\nPlace or cancel orders.\n\nAnswer questions about warranties or terms of sale.\n\nAct as the company's gatekeeper.\n\nSuggest solutions when a product malfunctions.\n\nHandle product recalls.\n\nAttempt to persuade the customer to reconsider the cancellation.\n\nInform customers of deals and promotions.\n\nSell products and services.\n\nUtilize computer technology to handle high call volumes.\n\nWork with the customer service manager to ensure proper customer service is being delivered.\n\nClose out or open call records.\n\nCompile reports on overall customer satisfaction.\n\nRead from scripts.\n\nHandle changes in policies or renewals.\n\nFollow communication procedures, guidelines, and policies.\n\nTake the extra mile to engage customers.\n\nRequirements\nProven customer support experience or experience as a client service representative.\n\nTrack record of over-achieving quotas.\n\nStrong phone contact handling skills and active listening.\n\nFamiliarity with CRM systems and practices.\n\nCustomer orientation and ability to adapt/respond to different types of characters.\n\nExcellent communication and presentation skills.\n\nAbility to multitask, prioritize, and manage time effectively.\n\nHigh school diploma.\n\nWe are looking for a doer, the type of person that brings a can-do, figure it out type of energy to the job every day, and is willing to jump in and help. If you can picture yourself in this position and it's something that interests you, feel free to apply here! We look forward to having you on our team.\nAbout 5centsCDN\n\nOur CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels.\n\nCustomers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.\nOriginally posted on Himalayas","description_format":"text","description_chars":3285,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CDN & Edge Delivery"],"lifecycle":[{"event":"open","at":"2026-10-11T02:30:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/5centscdn-customer-service-representative","json_url":"https://alion.io/job/5centscdn-customer-service-representative.json","meta":{"generated_at":"2026-10-14T20:25:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1904325},"rest":"https://alion.io/mcp/rest/get_company?id=1904325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F5centscdn-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F5centscdn-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F5centscdn-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/5centscdn-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F5centscdn-customer-service-representative"}]}