{"id":1384523,"url":"https://alion.io/job/66degrees-senior-it-systems-engineer-l3-support","title":"Technical Support Specialist (Jira)","company":{"id":3059,"name":"66degrees","domain":"66degrees.com","url":"https://alion.io/company/66degrees","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mysore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T09:46:25Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T04:53:46Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Overview of 66degrees\n66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own \"inflection point,\" where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.\nAt 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.\nOverview\nThe IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk. This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services. The L3 Engineer works closely with IT leadership to define technical standards, automate workflows, and maintain a high-security posture across all platforms.\nResponsibilities\nServe as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs.\nArchitect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.\nManage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging.\nServe as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows.\nEnforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.\nAutomate user lifecycle management through SCIM, JIT, and other advanced provisioning protocols.\nOversee global Mac OS device management using advanced MDM tools and hardware asset management protocols.\nManage complex storage infrastructure including iSCSI, NFS, and SFTP environments.\nConduct Problem Management to identify root causes of recurring incidents and implement long-term preventative measures.\nLead technical documentation efforts, creating architectural diagrams and high-level knowledge base articles.\nKey Skillsets\n Identity & Access: Deep expertise in Single Sign-On (SSO) integration and Identity Provider (IDP) solutions (e.g., Okta, Azure AD). Mastery of identity protocols including OAuth 2.0, SAML 2.0, and OpenID Connect. Hands-on experience with automated user provisioning via SCIM and Just-in-Time (JIT) provisioning for user lifecycle management.\n Messaging Security: Expert-level knowledge in configuring, deploying, and troubleshooting email authentication protocols (SPF, DKIM, DMARC) to prevent spoofing and enforce email security policies.\n Collaboration Suites: In-depth and demonstrable expertise in Google Workspace Administration, including advanced security settings, organizational unit (OU) management, audit log analysis, and Chrome Enterprise Management.\n Atlassian Suit: Expert level knowledge in Atlassian products, including designing and managing complex workflows, automation, and reporting within Jira Service Management (JSM), Jira Software, and Confluence to streamline IT operations and project delivery. Specific JSM expertise must include:\n Incident & On-Call Management: Implementing and managing JSM Premium features such as the Operations Center for on-call scheduling with various shifts, rotations, and overrides, full escalation policies, and advanced notifications (SMS, voice calls, Slack) for P1/P2 alerts.\nPlatform Administration: Creating new request types and approval workflows based on ITIL principles, and leveraging the JSM/Confluence integration for knowledge base management.\n Integration & Automation: Expert experience with JSM API usage, troubleshooting complex API integrations (including webhooks for real-time data synchronization to external systems like CRM), and developing API scripts for user and data migration.\nAI Integration: Implementing AI and integrating it with the IT Service Desk knowledge base to provide initial assistance and automated responses for incoming tickets.\n Endpoint Management: Proven experience with Enterprise Mac OS and Windows endpoint management, including deployment, patch management, security baselining, and inventory using modern MDM solutions (e.g., Rippling, Jamf, Intune).\nOperating Systems: Advanced troubleshooting and scripting skills for Mac OS and Windows operating systems.\nQualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field.\n7-10+ years of experience in IT support, system administration, or infrastructure engineering with knowledge of CIA Triad, Least Privilege, Defence In Depth,MFA, Data Encryption etc. \nAdvanced certifications such as Associate Google Workspace Administrator, GCP Cloud Architect,Professional Chrome Enterprise Administrator Certification and Atlassian Certified Professional.\nProven track record of managing complex identity migrations and enterprise-level MDM deployments.\nPlease note, we cannot sponsor or transfer any visas, of any kind, at this time.\n66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.\nAI Transparency & Disclosure\nAs an AI transformation partner, 66degrees leverages intelligent solutions to enhance our recruitment experience. We utilize AI tools-including LinkedIn Recruiter’s Hiring Assistant and interview transcription technologies-to assist with sourcing, role analysis, and capturing interview highlights.\nThese tools augment our process, but we \"Commit to Our Craft\" by ensuring all final hiring decisions are made by our human Talent Team. By applying, you acknowledge the use of these technologies to help us \"Win Together\" in finding the best fit for our team.","description_format":"text","description_chars":6554,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-28T09:52:55Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":20,"expected_fill_days":36,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/66degrees-senior-it-systems-engineer-l3-support","json_url":"https://alion.io/job/66degrees-senior-it-systems-engineer-l3-support.json","meta":{"generated_at":"2026-10-19T08:19:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3059},"rest":"https://alion.io/mcp/rest/get_company?id=3059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F66degrees-senior-it-systems-engineer-l3-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F66degrees-senior-it-systems-engineer-l3-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F66degrees-senior-it-systems-engineer-l3-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/66degrees-senior-it-systems-engineer-l3-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F66degrees-senior-it-systems-engineer-l3-support"}]}