{"id":2204754,"url":"https://alion.io/job/7-eleven-lead-user-experience-researcher","title":"Lead User Experience Researcher","company":{"id":13478,"name":"7-Eleven","domain":"7-eleven.com","url":"https://alion.io/company/7-eleven","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":54,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":225},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:48:56Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T06:19:28Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to \"activate awesome\" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.\nJob Description\nAt 7-Eleven, we're building products and experiences that serve millions of customers while enabling thousands of employees, operators, merchants, and business partners across our ecosystem.\nThe 7RESEARCH team is the experience research function within Product Development. We partner with Product, Design, Engineering, and business leaders to understand customer and employee needs, reduce product risk, and help teams make evidence-based decisions.\nWe are seeking a Lead UX Researcher to support Enterprise, with a primary focus on Merchandising and Merchant Tools. This role serves as the lead researcher for a portfolio of enterprise applications and is responsible for guiding research strategy, mentoring researchers, and helping product teams translate insights into action.\nWhat You'll Do\nResearch Leadership\nLead research throughout the product lifecycle, from early discovery through concept evaluation and post-launch learning.\nDevelop research plans that align with product priorities and business objectives.\nPartner closely with Product Managers, Designers, Engineers, Directors, and business stakeholders to identify opportunities, evaluate solutions, and inform decision-making.\nAdvocate for customer, employee, and business perspectives throughout product development.\nEnterprise Product Partnership\nAct as the lead researcher supporting Enterprise initiatives, including Merchandising, Merchant Tools, Pricing, Promotions, Vendor Systems, and other Enterprise products and services.\nParticipate in roadmap discussions, sprint refinement, and planning activities to ensure research is integrated into product planning, discovery, and delivery efforts.\nHelp product teams assess, prioritize, and scope research efforts based on business objectives, product risk, and team capacity.\nHelp teams define research questions, select appropriate methods, and determine the level of rigor needed for decision-making.\nTranslate complex findings into clear recommendations that influence product direction.\nTeam Leadership & Mentorship\nMentor and provide day-to-day guidance to researchers supporting Enterprise initiatives. \nReview research plans, discussion guides, deliverables, and stakeholder presentations.\nPromote high standards for research quality, synthesis, and communication.\nContribute to the growth of research practices, tools, and processes across 7RESEARCH.\nResearch Execution\nDesign and execute qualitative and quantitative research studies that address product, customer, and business questions.\nSynthesize findings from multiple sources to identify patterns, opportunities, and risks.\nCreate compelling deliverables that drive alignment and action across teams.\nQualifications\nRequired\nA minimum of 7 years of experience in UX Research, Experience Research, Human Factors, Market Research, or a related discipline.\nDemonstrated success leading complex research initiatives and influencing product decisions.\nStrong experience with both qualitative and quantitative research methods.\nExperience supporting enterprise, B2B, SaaS, workflow, or operational products.\nExcellent communication, facilitation, and stakeholder management skills.\nExperience mentoring researchers or leading research efforts across multiple teams.\nBachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, Human Factors, Information Science, or a related field.\nPreferred\nMaster's degree or PhD in a related discipline.\nExperience in retail, merchandising, e-commerce, marketplace, or operational technology environments.\nExperience with service design, journey mapping, and systems thinking.\nExperience working within Agile product development environments.\nExperience managing external research partners or vendors.\nExperience with modern research and insight platforms, including AI-assisted research workflows.\nWhy Join 7RESEARCH?\nResearch at 7-Eleven plays a direct role in shaping products used by store associates, merchants, operators, business partners, and millions of customers. You'll work alongside product and design leaders to influence strategy, improve experiences, and help teams make better decisions through customer and employee insight.\nAs a Lead UX Researcher, you'll have the opportunity to own a critical product portfolio, mentor fellow researchers, and play a key role in advancing customer-centered decision making across Product Development.\n*Position not eligible for sponsorship.\n*Position is onsite and based in Irving TX.\nIf an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.\nFor a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.\nFor a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.","description_format":"text","description_chars":6072,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T22:48:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 101 · green card filings: 35","filings_12m":101,"filings_prev_12m":101,"green_card_filings_12m":35,"median_offered_wage_usd":128787,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.63,"p_room":0.55,"age_days":20,"expected_fill_days":19,"reasons":["conf:4","stale_co","urgency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/7-eleven-lead-user-experience-researcher","json_url":"https://alion.io/job/7-eleven-lead-user-experience-researcher.json","meta":{"generated_at":"2026-10-30T15:55:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13478},"rest":"https://alion.io/mcp/rest/get_company?id=13478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F7-eleven-lead-user-experience-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F7-eleven-lead-user-experience-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F7-eleven-lead-user-experience-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/7-eleven-lead-user-experience-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F7-eleven-lead-user-experience-researcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2204754}},{"tool":"search_jobs","arguments":{"company":"7-eleven.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2204754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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