{"id":1529963,"url":"https://alion.io/job/700-credit-client-training-associate","title":"Client Training Associate","company":{"id":4420381,"name":"Open Dealer Exchange","domain":"opendealerexchange.com","url":"https://alion.io/company/opendealerexchange","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1540},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:08:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T10:12:41Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Description\nClient Training Associate - JOB DESCRIPTION\nAbout 700Credit\n700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.\nSummary\n700Credit is looking for a reliable Client Training Associate to join the team at our headquarters in Southfield, MI. This person will support the training and success of clients on our LMS platform, and manage the migration of dealers to our platform or partner platform. The ideal candidate should have strong client relationship skills, effective communication abilities, and comfort working in a fast-paced, client service environment. This is an entry level position.\nResponsibilities\nGuide clients through process improvement: Provide guidance and support on business process improvement and best practices during LMS training and migration to ensure high success and client adoption of the software.\nFollow migration standards and documentation: Adhere to installation standards, project plans, and related documentation to ensure a high level of success during setup and training.\nHandle LMS support cases: Manage LMS support related cases as they arise.\nHandle Adverse Action inquiries: Address Adverse Action letter inquiries from dealer clients' consumers and assist with credit disputes as needed.\nCoordinate across teams: Exchange routine information with setup, implementation, support, and customer success teams, including priorities, timelines, and issues as they arise.\nTrack client communications: Record all communications with clients for accurate reference and reporting.\nDrive project completion and satisfaction: Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.\nSurface referral opportunities: Identify and surface referral opportunities for compliance solutions during dealer interactions.\nSupport team collaboration: Contribute as a positive team member by supporting colleagues in a productive and constructive manner.\nManage client migrations end-to-end: Own the migration of existing clients from beginning to end, partnering with management and the broader team to determine client needs.\nServe as primary client contact: Act as the main point of contact for clients throughout the migration process.\nManage escalations and internal communication: Act as an escalation point for client concerns and facilitate internal communications as needed during the training and migration process.\nRequirements\nRequired Skills and Experience\nExperience working in a client service environment strongly preferred, but not required\nStrong client relationship skills with the ability to manage multiple demands effectively\nMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standards\nStrong organizational skills with attention to detail\nExcellent phone etiquette and customer service abilities\nBachelor's degree preferred, or equivalent professional experience\nWorking knowledge of dealership processes and the ability to support best practices around LMS migration and implementation preferred\nAbility to work independently and as part of a 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