{"id":672643,"url":"https://alion.io/job/7learnings-junior-product-operations-manager","title":"Junior Product Operations Manager","company":{"id":696430,"name":"7Learnings","domain":"7learnings.com","url":"https://alion.io/company/7learnings","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Intercom","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2025-11-18T16:11:21Z","employer_posted_date":"2025-11-18","last_verified_at":"2026-11-02T10:52:00Z","board_verified":true,"closed_at":null,"days_open":349,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":348},"description":"About the role\nYou are the central interface between our customers, the product, and the development teams. With your operational excellence, you ensure that our customers are not just satisfied, but truly delighted, and that our internal teams can work effectively. If you want to optimize processes, centralize knowledge, and solve complex problems, then you are exactly right for us!Your mission\nBecome a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions.\nDevelop, maintain, and advance our customer support strategy.\nImprove and refine our Knowledge Base (Wiki, in-app help center).\nManage and resolve customer inquiries within our central help system.\nDirectly address customer queries for simple or routine questions.\nCreate technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues.\nLead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches.\nSummarize customer issues in dashboards for internal reporting and analysis.\nYour profile\nInitial professional experience in Customer Success, Account Management, Product Management, or Technical Support - ideally within a SaaS environment.\n\nStrong customer orientation, communication skills, and organizational talent.\n\nExcellent problem-solving skills and a proactive hands-on mentality.\n\nExperience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar).\n\nStructured work approach and a foundational technical understanding.\n\nGerman C2 or Native Speaker proficiency.\n\nEnglish C1 proficiency.\n\nWhat we offer?\nA key role in a growing AI company with a strong customer base.\n\nA high degree of ownership and creative freedom/scope for design (Gestaltungsspielraum).\n\nOffice in Berlin-Mitte with an on-site gym and a hybrid work model (Home office up to 3 days/week).\n\n30 days of annual leave (vacation).\n\nFlexible working hours.\n\nA culture of trust, feedback, and continuous learning.\n\nDirect communication lines to Product Management and the Executive/Management team.","description_format":"text","description_chars":2112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Home office","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T22:33:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":348,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/7learnings-junior-product-operations-manager","json_url":"https://alion.io/job/7learnings-junior-product-operations-manager.json","meta":{"generated_at":"2026-11-02T18:16:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696430},"rest":"https://alion.io/mcp/rest/get_company?id=696430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F7learnings-junior-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F7learnings-junior-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F7learnings-junior-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/7learnings-junior-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F7learnings-junior-product-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":672643}},{"tool":"search_jobs","arguments":{"company":"7learnings.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":672643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}