{"id":366729,"url":"https://alion.io/job/829studios-senior-account-manager-web","title":"Senior Account Manager, Web","company":{"id":16200,"name":"829 Studios","domain":"829studios.com","url":"https://alion.io/company/829studios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Drupal","optional":false},{"name":"HubSpot","optional":false},{"name":"Shopify","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-08-25T17:25:17Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-28T11:25:52Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"The Senior Account Manager, Web is the strategic owner of complex client relationships and high-impact website initiatives, including website builds and ongoing support engagements across WordPress, Drupal, and Shopify platforms.\nThis role serves as a trusted partner to senior client stakeholders, guiding decision-making across scope, budget, timeline, and technical tradeoffs. You bring clarity to ambiguity, proactively manage risk, and ensure clients are informed, supported, and confident throughout both project-based and retainer-based engagements.\nThis position does not include direct people management responsibilities but requires strong leadership presence, executive communication skills, and close partnership with project managers, strategists, designers, and developers.\nWhat You'll Do\nClient Relationship Ownership & Trust Building\nOwn senior-level client relationships for complex website builds and ongoing support accounts.\n\nDevelop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics.\n\nAct as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility.\n\nBuild long-term credibility through proactive communication, consistency, and follow-through.\n\nStrategic Leadership & Problem Solving\nLead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution.\n\nDemonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations.\n\nTranslate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders.\n\nBalance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship.\n\nApply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability.\n\nRisk Management & Escalation\nProactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment.\n\nClearly communicate risks early with recommended mitigation strategies.\n\nEscalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised.\n\nFrame escalations with context, options, and recommendations rather than problems alone.\n\nDelivery Oversight\nPartner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate.\n\nEnsure project plans, milestones, and priorities are clearly understood and documented.\n\nHold both teams and clients accountable to agreed-upon decisions, approvals, and timelines.\n\nStep in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders.\n\nFinancial & Scope Stewardship\nOwn high-level budget awareness across projects and ongoing support engagements.\n\nProactively monitor burn, forecast risk, and flag potential overages early.\n\nPartner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations.\n\nClearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward.\n\nIdentify roadmap-driven opportunities to grow accounts in alignment with client goals.\n\nInternal Collaboration & Leadership Presence\nServe as a calm, steady presence during high-pressure moments for both clients and internal teams.\n\nModel strong communication, emotional intelligence, and accountability.\n\nContribute to process improvements, documentation standards, and best practices.\n\nMentor junior team members through guidance, clarity, and by setting the example.\n\nWhat You'll Bring\nAt least six years of experience in a full-service digital agency is required, with senior-level client ownership.\n\nProven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify.\n\nStrong understanding of website strategy, design, and development workflows.\n\nExcellent executive-level written, verbal, and presentation communication skills.\n\nDemonstrated ability to manage ambiguity, competing priorities, and high-risk decisions.\n\nExperience partnering closely with PMs, strategists, designers, and developers. Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy.\n\nFamiliarity with integrated digital marketing disciplines and the judgment to involve them when appropriate.\n\nExperience using project management software and financial tracking tools common to digital agencies.\n\nBenefits and Perks We Provide\nRemote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.\n\nPaid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.\n\n401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.\n\nLife Insurance Benefit. No-cost coverage to ensure peace of mind for your family.\n\nShort Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.\n\nHealthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.\n\nCommuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.\n\nContinuing Education. Receive a personal budget to attend events and conferences.\n\nWhat We Believe\nAt 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.\nWho We Are\n829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic - a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.\nSalary Range: $75,000-$90,000\nWe determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. 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