{"id":2450260,"url":"https://alion.io/job/8fleet-driver-support-representative","title":"Driver Support Representative","company":{"id":693834,"name":"8Fleet","domain":"eightfleet.com","url":"https://alion.io/company/eightfleet","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T13:11:28Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T01:32:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ABOUT 8FLEET\n8Fleet is hiring! We are a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. Our drivers are at the center of everything we do, and as we scale across the West Coast, we are building a support team to make sure every driver gets fast, clear, friendly help when they need it.\nABOUT THE ROLE\nWe are seeking Driver Support Representatives, based at our Los Angeles HQ, to be the first voice our drivers hear when they call in. You will answer the driver support line for our West Coast markets, including Los Angeles, San Francisco, and San Diego, and resolve questions about vehicles, apps, schedules, accounts, accidents, and performance.\nThis is a fast-paced phone role: on a typical shift you will handle a steady stream of calls, often 15 to 20 an hour, and you will be measured on how quickly and accurately you get drivers what they need. Your work frees up our Fleet Supervisors to coach drivers and manage what is happening on the ground.\nThis is an entry-level role built for someone who is calm under pressure, enjoys helping people, and likes keeping a lot of moving pieces organized. As one of the first members of our driver support team, you will help shape how support works at 8Fleet.\nSCHEDULE\nFull-time, hourly, on-site. Shifts vary and include early mornings, late nights, and weekends.\nKEY RESPONSIBILITIES\nInbound Driver Support: Answer inbound calls and texts from drivers across our West Coast markets and resolve their questions quickly and accurately.\n\nVehicle, App, and Account Issues: Troubleshoot issues with vehicles, fuel cards, scheduling, rideshare apps, and accounts, and help drivers get back on the road.\n\nAccident Intake: Be the first point of contact when a driver calls after an accident, staying calm, collecting the right information, and handing off to the right team.\n\nPerformance Questions: Answer driver questions about their performance and help them understand what is expected.\n\nEscalation and Handoffs: Route issues you can't resolve to Fleet Supervisors, Market Managers, and other operations teams, and follow up so nothing falls through the cracks.\n\nDocumentation: Log every interaction accurately so the team has a clear record of each driver's history.\n\nProcess Improvement: Spot recurring questions and pain points, and share ideas that make the driver experience better.\n\nQUALIFICATIONS\nExperience in a call center, customer service, or other high-volume, phone-based role, or a strong aptitude for it.\n\nClear, friendly, and professional communication, with comfort being on the phone most of your shift.\n\nAbility to stay calm and empathetic with drivers who may be stressed or upset, including after an accident.\n\nComfort working across several apps at once, including typing notes while on a live call.\n\nStrong attention to detail and the judgment to know when to resolve an issue and when to escalate it.\n\nFlexibility to work variable shifts on-site in Los Angeles, including early mornings, late nights, and weekends.\n\nNICE TO HAVE\nSpanish proficiency.\n\nCurrent or prior rideshare or gig driver experience.\n\nExperience with tools like Quo, Samsara, Deputy, AtoB, or the Uber driver platform.\n\nExperience with accident intake, insurance claims, or incident reporting.\n\nBackground in transportation, logistics, or fleet operations.\n\nCOMPENSATION\n$24 per Hour\n\nEQUAL OPPORTUNITY EMPLOYER\n8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nDisclaimer: This job description may be updated at any time without prior notice.","description_format":"text","description_chars":3783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Autonomous Driving"],"lifecycle":[{"event":"open","at":"2026-10-13T14:34:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/8fleet-driver-support-representative","json_url":"https://alion.io/job/8fleet-driver-support-representative.json","meta":{"generated_at":"2026-10-15T03:40:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693834},"rest":"https://alion.io/mcp/rest/get_company?id=693834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F8fleet-driver-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F8fleet-driver-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F8fleet-driver-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/8fleet-driver-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F8fleet-driver-support-representative"}]}