{"id":746467,"url":"https://alion.io/job/8returns-werkstudent-customer-support-mwd","title":"Werkstudent Customer Support (m/w/d)","company":{"id":669590,"name":"8returns","domain":"8returns.com","url":"https://alion.io/company/8returns","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":70000,"period":"year","method":"role_seniority_country_cell","sample_n":68},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T16:24:46Z","employer_posted_date":"2025-12-23","last_verified_at":"2026-11-15T03:23:52Z","board_verified":true,"closed_at":null,"days_open":326,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":325},"description":"Über 8returns\n\n 8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten. Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle dabei, unsere Kunden erfolgreich zu machen und ihre Zufriedenheit langfristig zu sichern.\nDeine Aufgaben\nUnterstützung beim Onboarding und in der Betreuung unserer Kunden\n\nerste Ansprechperson für Fragen rund um die Nutzung unserer Plattform\n\nMitarbeit beim Monitoring der Kundenzufriedenheit und bei Erfolgskontrollen\n\nUnterstützung bei der Identifizierung von Upselling- und Cross-Selling-Potenzialen\n\nMitwirkung an Feedbackschleifen und enger Austausch mit unserem Produktteam\n\nWas dich ausmacht\ndu befindest dich im Bachelor oder Master, z. B. in BWL, Wirtschaftsinformatik, Kommunikations- oder Medienwissenschaften\n\ndu hast Freude daran, Kunden zu unterstützen und Verantwortung zu übernehmen\n\ndu kommunizierst sicher in Deutsch und Englisch\n\nBonus\nerste praktische Erfahrungen, z. 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