{"id":3398776,"url":"https://alion.io/job/99brightminds-experience-design-team-leader","title":"Experience Design Team Leader","company":{"id":4458529,"name":"99brightminds","domain":"99brightminds.com","url":"https://alion.io/company/99brightminds","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T13:33:33Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T11:55:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"99Bright Minds is hiring an Experience Design Team Leader to define the future-state experience architecture and blueprint for a large, multi-site consumer service ecosystem. This is a senior leadership role that owns the end-to-end customer experience architecture, from service blueprints and journey architecture through to experience standards and implementation planning.\nRequirements\nKey responsibilities\nDefine and own the end-to-end customer experience architecture across the service ecosystem.\nDesign connected service ecosystems, not standalone touchpoints.\nBuild and maintain service blueprints, journey architecture and design systems.\nSet prioritization frameworks and lead implementation planning.\nFacilitate workshops and align cross-functional stakeholders around a shared experience vision.\nCoach and lead a team of experience designers.\nTurn customer insights into scalable operating models and experience standards.\nRequirements\n8-12 years of experience in Service Design, Experience Design or Customer Experience.\nBackground in Retail, Hospitality, Aviation or other multi-site consumer environments.\nProven experience designing connected service ecosystems.\nStrong expertise in service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning.\nExceptional facilitation skills: leading workshops, aligning stakeholders and coaching a design team.\nAbility to translate customer insights into scalable operating models and experience standards.\nNice to have\n Experience in the UAE \nExperience with large transformation programs or experience standards rollouts\nBackground in design systems and operating model design","description_format":"text","description_chars":1682,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff 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