{"id":3938388,"url":"https://alion.io/job/99brightminds-salesforce-support-engineer-bau","title":"Salesforce Support Engineer (BAU)","company":{"id":4458529,"name":"99brightminds","domain":"99brightminds.com","url":"https://alion.io/company/99brightminds","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amman, Jordan","Cairo, Egypt"],"countries":["JO","EG"],"hiring_countries":["IN","EG","JO"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-11-08T10:50:28Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T07:28:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.\nRequirements\n3+ years of experience supporting Salesforce platforms.\nHands-on experience with one or more Salesforce products, including: \nSales Cloud\nService Cloud\nData Cloud\nMarketing Cloud\nStrong troubleshooting, analytical, and problem-solving skills.\nExperience managing support requests and working within SLA-driven environments.\nUnderstanding of Salesforce administration, configuration, and data management best practices.\nStrong communication and stakeholder management skills.\nAbility to prioritize and manage multiple issues in a fast-paced environment.\nMust be based in Jordan, Egypt, or India.\nPreferred Qualifications\nSalesforce Administrator certification or other Salesforce certifications.\nExperience with incident management and IT service management processes.\nFamiliarity with Agile delivery environments.\nExperience supporting enterprise-scale Salesforce implementations.","description_format":"text","description_chars":1260,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Egypt","iso":"EG","kind":"country"},{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-08T10:50:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/99brightminds-salesforce-support-engineer-bau","json_url":"https://alion.io/job/99brightminds-salesforce-support-engineer-bau.json","meta":{"generated_at":"2026-11-09T10:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4458529},"rest":"https://alion.io/mcp/rest/get_company?id=4458529"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F99brightminds-salesforce-support-engineer-bau"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F99brightminds-salesforce-support-engineer-bau"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F99brightminds-salesforce-support-engineer-bau"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/99brightminds-salesforce-support-engineer-bau\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F99brightminds-salesforce-support-engineer-bau"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3938388}},{"tool":"search_jobs","arguments":{"company":"99brightminds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3938388},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}