{"id":1993310,"url":"https://alion.io/job/a-c-coy-voip-engineer-hybrid","title":"VOIP ENGINEER - HYBRID","company":{"id":3883395,"name":"A.C.Coy","domain":"accoy.com","url":"https://alion.io/company/a-c-coy","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5966},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T07:47:04Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T06:35:46Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\nLocation: Hybrid in Pittsburgh, PA (3 days onsite, 2 days remote)\nJob Type: Full Time - Contract Assignment\nWork Authorization: No Sponsorship\nThe A.C.Coy Company has an immediate opening for a VoIP Engineer. Ideal candidates must have 5+ years of Cisco VoIP Engineer experience working in an enterprise size environment.\nResponsibilities\nThe VoIP Engineer is responsible for daily server administration activities within the Voice-Over-IP platform. The successful candidate will be an experienced leader and technician in the space, and will have deep expertise in Cisco’s voice offerings. The VOIP Engineer will use their experience and expertise to work across teams to guide resolution of complex issues and provide subject matter input to designs.\nThis role will work closely with the network team in daily operations and is responsible for level 3 incident and problem response, ensuring that SLAs are met, change management, patching, vulnerability management and day-to-day support of our Cisco technologies\nServe as lead for assigned voice network development and software implementation projects; evaluate and assess client needs; identify and recommend allocation of resources including staff, equipment and materials; set task priorities\nTroubleshooting & Optimization: Execute L2/L3 support and perform root cause analysis for voice issues, addressing packet loss, jitter, and latency\nWork with internal network engineers to configure Cisco integrated service routers and multi layered switches to support voice operations\nMigration of on-prem VOIP environment to CISCO Webex calling\nSystem Deployment: Design and configure Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE / SBC)\nCall Routing & Dial Plans: Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity\nCreate and maintain detailed documentation for voice solutions and deployments. This includes developing voice dial plans and documenting configurations and procedures\nReview, develop, and ensure compliance to standards for the voice network infrastructure system access, modification enhancement and replacement of system hardware and software\nVendor Management: Coordinate with telecommunication carriers and third-party vendors for number porting and incident resolution\nUpgrades & Compliance: Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers\nProvide out of hours support, when required\nQualifications\nCertifications:\nCCNP or higher\nRequirements:\nNetwork Engineer in global organization - 5+ years of experience\nTechnology Stack: CUCM, CER, CUC, UCCX (Cisco Unified Contact Center Express) and Expressway\nCISCO Webex Calling\nProtocols: SIP, H.323, MCGP, RTP\nStrong understanding of IP routing, switching and QoS (Quality of Service)\nKnowledge of enterprise data center and infrastructure environments\nLarge project management experience","description_format":"text","description_chars":3052,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T07:47:04Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.492,"p_room":0.45,"age_days":13,"expected_fill_days":9,"reasons":["conf:2","agency","urgency","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/a-c-coy-voip-engineer-hybrid","json_url":"https://alion.io/job/a-c-coy-voip-engineer-hybrid.json","meta":{"generated_at":"2026-10-21T07:59:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883395},"rest":"https://alion.io/mcp/rest/get_company?id=3883395"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-c-coy-voip-engineer-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-c-coy-voip-engineer-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-c-coy-voip-engineer-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-c-coy-voip-engineer-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-c-coy-voip-engineer-hybrid"}]}