{"id":1577994,"url":"https://alion.io/job/a-dec-field-services-lead","title":"Field Services Lead","company":{"id":2043605,"name":"A-dec","domain":"a-dec.com","url":"https://alion.io/company/a-dec","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Newberg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":710},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-10T23:01:35Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.\nOverview\nThis position is a lead position in which the incumbent’s time is divided between leading and participating in the successful completion of installations and other field services activities; and assisting the Supervisor with determining, organizing, and delegating work assignments. Coordinates plans with sales, customers, and contractors. Maintains high level of A-dec product training, upholding standards and regulatory requirements while reporting field experience to the organization.JOB DUTIES AND RESPONSIBILITIES:\nLeads the successful completion of field service activities including installation, repairs, and preventive maintenance in a timely manner working closely with Sales, and Specials Engineering.\nGenerates template packets for architects and contractors and developing contract submittal packets.\nMay coordinate outside services with contractors when necessary.\nUpon supervisor’s request, provides employee performance input, makes recommendations for work assignments, and may assist area supervisor in setting individual performance goals. \nCoordinates, supports, and provides training and assists Supervisor with coordinating work for Field Techs including quality and safety requirements.\nAssists area supervisor in managing work area goals and performance.\nMust be flexible in working hours as this position will require customer support during non-regular business hours, and/or weekend work as necessary.\nOther duties as assigned, including assisting other teams.\nQUALIFICATIONS:\nKnowledge, Skills, and Abilities\nMust be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information. \nAbility to use independent judgement when dealing with employee relations issues and know when to reach out for guidance. \nAdvanced analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills. \nStrong interpersonal skills, with the ability to build strong relationships and successfully solve problems with both customers and teammates.\nStrong organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.\nAbility to work both collaboratively and independently with multiple internal and external stakeholders using all available resources to accomplish work and benefit the customer.\nMust have strong computer skills including PC knowledge and skills, for use with A-dec products (troubleshooting, connectivity, database, understand computer systems, hardware). \nAbility to travel up to 60% of the time. \nCurrent valid driver’s license. \nCurrent valid passport (or qualify to obtain one within 3 months) and ability to travel internationally.\nMust be able to pass a background check.\nDrug and / or alcohol testing may be required for specific projects.\nEducation and Experience\nGenerally, requires 7+ years of technical and mechanical experience.\nDemonstrated experience assisting with leading projects and people. \nPhysical Requirements:\nAbility to lift, carry, push, pull or otherwise maneuver up to 35 pounds with or without assistance on a routine basis. Must have manual hand dexterity to grasp, operate tools and equipment repetitively. Able to walk, stand, sit, bend, reach, and occasionally kneel, climb steps, and twist throughout an entire shift. Some areas may be exposed to chemicals, noise, vibration and /or dust, and require the use of appropriate Personal Protective Equipment (PPE); such as, but not limited to safety glasses, hearing protection, foot protection, etc.\nDisclaimer\nThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.\nAt A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.\nA background check and screen for the illegal use of drugs is required.\nA-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor”\nA-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.","description_format":"text","description_chars":5297,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Wood Products & Furniture","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-01T11:08:03Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.456,"p_room":0.55,"age_days":38,"expected_fill_days":30,"reasons":["conf:7","stale_co","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/a-dec-field-services-lead","json_url":"https://alion.io/job/a-dec-field-services-lead.json","meta":{"generated_at":"2026-10-11T02:28:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3977,"day_limit":5000,"remaining_today":1023,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043605},"rest":"https://alion.io/mcp/rest/get_company?id=2043605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-dec-field-services-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-dec-field-services-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-dec-field-services-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-dec-field-services-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-dec-field-services-lead"}]}