{"id":2320095,"url":"https://alion.io/job/a-duie-pyle-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1795946,"name":"A. Duie Pyle","domain":"aduiepyle.com","url":"https://alion.io/company/aduiepyle","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Chester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T15:26:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T01:53:10Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.\nWhy Pyle?\nWeekly pay every Friday via direct deposit \n10:30 AM; Monday-Friday\nPaid vacation, PTO, and annual holidays\nMedical, Dental, Vision and Life Insurance \n401(k) with Company Match; Annual Profit Sharing (100% employer paid)\nShort Term and Long Term Disability \nWellness Programs for yearly benefits discount \nSimply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we’re dedicated to exceptional customer service and empowering our employee’s success. If you’re ready to build a career with a company that continues to lead the supply chain and logistics industries, we’d love to hear from you.\nTo be qualified for this position, you should possess the following:\n1 year of prior customer service experience preferred \nExperience in a fast-paced work environment; strong attention to detail\nStrong familiarity with MS Office (Word, Excel and Outlook); basic typing skills\nAbility to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team\nWillingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays \nCustomer Service Representative responsibilities include, but are not limited to:\nScheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges\nCoordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues\nScheduling delivery appointments and handle re-consignments\nCoordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments\nEnsuring the accurate billing of shipments\nCompiling and delivering custom reports; performing daily audits of reports\nDocumenting all customer interactions for follow up and record keeping purposes \nAssisting customers with “My Pyle” registration and utilization of our web site\nMeeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)\nFor a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":3195,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-12T06:00:58Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.532,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:3","stale_co","wave","urgency","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/a-duie-pyle-customer-service-representative-3","json_url":"https://alion.io/job/a-duie-pyle-customer-service-representative-3.json","meta":{"generated_at":"2026-10-20T03:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795946},"rest":"https://alion.io/mcp/rest/get_company?id=1795946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-duie-pyle-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-duie-pyle-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-duie-pyle-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-duie-pyle-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-duie-pyle-customer-service-representative-3"}]}