{"id":3154022,"url":"https://alion.io/job/a-m-castle-co-customer-experience-representative","title":"Customer Experience Representative","company":{"id":2559913,"name":"A.M. Castle & Co.","domain":"amcastle.com","url":"https://alion.io/company/amcastle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paramount, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T13:47:03Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T00:16:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nA. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.\nPURPOSE:\nThe Customer Experience Representative coordinates with and supports our Inside Sales, Regional Sales Managers and Operations by handling non-sales customer interactions. This role will influence order tracking and customer communication processes as well as credit and return request handling. Critical to this role is efficient and timely responses to customer inquiries and efficient resolution of issues. The Customer Experience Representation will work efficiently to handle and resolve customer inquiries and ensure a high degree of customer satisfaction based on ratings and feedback from customers.\nHours: 8am - 4:30pm\nCompensation: $26 - $28/hr + incentive eligible\nESSENTIAL DUTIES & RESPONSIBILITIES:\nContractual Admin & Quotation - Generate accurate and timely quotes for contractual customers based on agreement terms and maintain SLAs\n Mill Reports & Certifications - Retrieve, manage, and send mill test reports (MTRs) and certifications while maintaining organized records\nCredit & Returns Processing - Handle credit requests and product returns, working closely with finance to process refunds and replacements\nCustomer & Subcontractor Account Management - Set up new customers and subcontractors in the system, maintain ship/bill information, and update contact details\nCustomer Communication & Issue Escalation - Act as the first point of contact for order-related inquiries, including order status, proof of delivery, and shipment updates.\nCross-Functional Coordination - Work with Inside Sales, Regional Sales Managers, and Operations to ensure seamless order fulfillment and customer satisfaction as needed.\nRequired Qualifications:\nBachelor’s Degree or equivalent years of experience\nStrong Communication Skills\nCustomer Service - Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach.\nSystems Knowledge - Proficiency in ERP, CRM, and order management systems to ensure accurate data handling\nDetail-Oriented - Strong focus on accuracy in quotes, contracts, and account management.\nWe are an Equal Opportunity Employer\nPlease view Equal Employment Opportunity Posters provided by OFCCP\nCompany Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.","description_format":"text","description_chars":3148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-23T13:47:03Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:0","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/a-m-castle-co-customer-experience-representative","json_url":"https://alion.io/job/a-m-castle-co-customer-experience-representative.json","meta":{"generated_at":"2026-10-27T04:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2559913},"rest":"https://alion.io/mcp/rest/get_company?id=2559913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-m-castle-co-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-m-castle-co-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-m-castle-co-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-m-castle-co-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-m-castle-co-customer-experience-representative"}]}