{"id":4165372,"url":"https://alion.io/job/a-o-smith-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1972085,"name":"A. O. Smith","domain":"aosmith.com","url":"https://alion.io/company/aosmith","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Appleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LIMS","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T11:14:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company / Location Information\nA.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.\nResponsibilities\nReceive and verify water samples submitted by clients, couriers, and field personnel.\nAccurately enter sample information into the laboratory information management system (LIMS) and maintain sample tracking records.\nReview sample submission forms for completeness and ensure all required information is documented.\nGenerate sample identification numbers through LIMS and maintain chain-of-custody documentation.\nSchedule well inspections, water testing appointments, and septic system inspections with clients and field inspectors.\nCoordinate daily schedules and routes for inspectors to maximize efficiency and customer service.\nServe as the primary point of contact for clients regarding appointments, sample submissions, and testing requirements.\nWork closely with laboratory technicians to ensure samples are prioritized, processed, and reported in a timely manner.\nCollaborate with field inspectors to communicate client needs, inspection requirements, and scheduling updates.\nMonitor sample holding times and ensure compliance with laboratory quality assurance procedures.\nResolve discrepancies in sample information, scheduling conflicts, and client inquiries.\nMaintain accurate records, files, and documentation in accordance with company and regulatory requirements.\nQualifications\nHigh school diploma or equivalent required; associate degree in science, environmental studies, business administration, or a related field is preferred.\nStrong computer and data entry skills with a high degree of accuracy.\nExperience with scheduling, customer service, or office coordination preferred.\nAbility to manage multiple priorities while maintaining attention to detail.\nExcellent verbal and written communication skills.\nStrong organizational and problem-solving abilities.\nAbility to work both independently and as part of a collaborative team.\n\nWe Offer\nCompetitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.\nADA Statement & EEO Statement\nIn developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.\nWe also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.","description_format":"text","description_chars":3526,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-12T13:20:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9 · green card filings: 2","filings_12m":9,"filings_prev_12m":9,"green_card_filings_12m":2,"median_offered_wage_usd":120682,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:5","win:early"],"computed_at":"2026-11-13T16:39:04Z"},"pay":null,"html_url":"https://alion.io/job/a-o-smith-customer-service-representative-3","json_url":"https://alion.io/job/a-o-smith-customer-service-representative-3.json","meta":{"generated_at":"2026-11-13T16:39:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972085},"rest":"https://alion.io/mcp/rest/get_company?id=1972085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-o-smith-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-o-smith-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-o-smith-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-o-smith-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-o-smith-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4165372}},{"tool":"search_jobs","arguments":{"company":"aosmith.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4165372},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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