{"id":1253340,"url":"https://alion.io/job/a-services-company-application-support-consultant","title":"Application Support Consultant","company":{"id":3800646,"name":"A Services company","domain":"spectrumconsultingindia.com","url":"https://alion.io/company/a-services-company","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-09-10T07:00:08Z","employer_posted_date":null,"last_verified_at":"2026-09-10T07:00:08Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"This position is for Candidates from Chennai / Tamilnadu only \n\nJob Title : Application Support Consultant\n\nLocation : Chennai\n\nWe are seeking a meticulous and seasoned Technical Support Consultant to join our growing Global Support team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our customers, you'll swiftly address their inquiries and provide efficient solutions. \n\nYou'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Lead, you will have ample opportunities to contribute to our team's success.\n\nResponsibilities : \n\n- Resolve customer queries and issues promptly, adhering to SLAs.\n\n- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.\n\n- Manage complex customer accounts and understand their hardware and software setups.\n\n- React quickly to major customer issues.\n\n- Communicate effectively with senior management and other teams.\n\n- Foster productive relationships across teams.\n\n- Ensure system availability and functionality for customers.\n\n- Maintain high customer satisfaction.\n\n- Create knowledgebase articles and document issue resolutions.\n\n- Analyse complex problems and propose solutions.\n\n- Establish credibility with internal and external customers.\n\n- Should be willing to work in 24x7 shift\n\nSkills : \n\n- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.\n\n- Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).\n\n- Fluency in English is essential, with additional proficiency in other languages considered a plus.\n\n- Good time management skills\n\n- Ability to work under pressure\n\nQualifications : \n\n- Bachelor's or Master's degree in computer engineering, IT, or a related field.\n\n- Minimum of 5 years' experience in a similar role\n\n- Familiarity with cloud infrastructure is highly desirable.\n\n- Experience in JIRA ticketing tool and Atlassian application is a must.\nSkills\nApplications Support, Troubleshooting, System Support, SQL Server, Oracle DB, Jira, Ticketing System, Cloud Support","description_format":"text","description_chars":2271,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T18:04:06Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.605,"p_room":0.45,"age_days":34,"expected_fill_days":23,"reasons":["seen:34","velocity","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/a-services-company-application-support-consultant","json_url":"https://alion.io/job/a-services-company-application-support-consultant.json","meta":{"generated_at":"2026-10-15T08:03:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800646},"rest":"https://alion.io/mcp/rest/get_company?id=3800646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa-services-company-application-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa-services-company-application-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa-services-company-application-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a-services-company-application-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa-services-company-application-support-consultant"}]}