Pre-Sales Engineer

Title

Pre-Sales Engineer

Requirements

Japanese Bilingual

Hybrid in NYC

Overview

• Drive business growth by understanding customer needs and recommending appropriate technical solutions.
• Support sales activities by providing technical expertise, delivering solution demonstrations, and clearly communicating the value of products and services.
• Collaborate with customers, sales teams, and technical teams to develop solutions and build trusted relationships.
• Contribute to customer success and business growth through effective problem-solving and technical consultation.
• Develop expertise in technology, customer engagement, and solution-based selling while working in a collaborative and innovative environment.

Objectives of the Role

• Understanding customer needs and aligning product offerings with their requirements.
• Providing technical expertise and guidance to customers throughout the sales process.
• Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions based on own research and information gathering.
• Collaborating with the sales team to identify and qualify sales opportunities.
• Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
• Contributing to sales strategies, pricing decisions, and contract negotiations based on technical considerations.

Duties

Technical Expertise

• Deep understanding of the company's products and services, including the technical aspects and functionalities.
• Ability to explain complex technical information in a clear and concise manner to both technical and non-technical audiences.

Sales Support

• Collaborate with internal teams to gather customer needs and technical requirements and ensure the successful implementation of solutions.
• Develop and present technical solutions to potential and existing customers.
• Assist with the development of sales proposals and presentations such as technical proposals, BOM, and basic design including the products/services pricing based on the cost.
• Conduct product/service demonstrations and presentations to showcase key features, functionalities, and value proposition, and address technical questions and concerns from customers.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
• Develop and deliver technical documentation, including user manuals, technical specifications, and product training sessions.
• Work with customers to secure and renew orders.

Relationship Building

• Build and maintain strong relationships with customers and other stakeholders.
• Identify and qualifying potential leads.
• Providing ongoing support and training to customers.
• Study customer needs, pain points, and business challenges and create a customized sales proposal with the sales team.
• Provide pre-sales support by answering technical inquiries and participating in sales meetings.

Market Knowledge

• Stay up to date on industry trends, market dynamics, emerging technologies, and competitor offerings.
• Identify new business opportunities and develop strategies to capture them.
• Participate in sales meetings, trade shows, and industry events to promote our products or services.
• Provide active feedback and insights to the product development team on customer needs and market trends.

Required Skills and Qualifications

• BA bachelor's degree in engineering, computer science, or a related field.
• Japanese and English bilingual proficiency is required.
• Ability to work independently and collaboratively within a team.
• Willingness to travel as required.

Technical Skills:

• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and nontechnical audiences.
• 2+ years of experience as an IT Engineer or in a similar technical role.

Communication and Presentation Skills:

• Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.

Sales Skills:

• Ability to build relationships, identify customer needs, and close deals.
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.

Analytical/Problem-Solving Skills:

• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.

Preferred Skills and Qualifications

• Knowledge of the Japanese market in North America and customer preferences.
• Familiarity with on-prem, hybrid, cloud, and security solutions by Microsoft, Cisco, and other vendors.
• Experience creating technical documents, such as technical proposals, BOM, and basic design.
• Strong negotiation and persuasion skills.
• Experience working with cross-functional teams, including product development and marketing

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Systems engineering: 2 years (Preferred)

Language:

• Japanese (Required)

Ability to Commute:

• New York, NY 10006 (Required)

Ability to Relocate:

• New York, NY 10006: Relocate before starting work (Required)

Work Location: Hybrid remote in New York, NY 10006