{"id":2461041,"url":"https://alion.io/job/a1-bulgaria-servicenow-solution-architect","title":"ServiceNow Solution Architect","company":{"id":312367,"name":"A1 Bulgaria","domain":"a1.bg","url":"https://alion.io/company/a1-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":545},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"LDAP","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:59:49Z","employer_posted_date":null,"last_verified_at":"2026-10-13T16:59:49Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Strength. Care. Growth\n\nDid you know that A1 Bulgaria is working on international projects as well?\n\nOur wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.\n\nState-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.\n\nYou’ll know A1 Bulgaria is the right place for you if you are driven by:\n\nOpportunities to learn and build your career.\n\nMeaningful work in a stable and fast-paced company.\n\nDiversity of people, projects, and platforms.\n\nA supportive, fun, and inspiring place to work.\n\nWould you like to join us?\n\nNikolay Hristev is looking for a new team member.\n\nWe are looking for an experienced ServiceNow Solution Architect to design, guide, and govern ServiceNow solutions aligned with business needs and best practices. In this role, you will lead the design and evolution of the ServiceNow platform architecture, focusing on maximizing out-of-the-box capabilities and reducing unnecessary customizations.\n\nYour daily routine would include:\n\nEngage stakeholders and technical teams to drive a clear architectural vision and roadmap for ServiceNow initiatives.\n\nProvide expert guidance on architecture, data modeling, integrations, and security design.\n\nEnsure architectural alignment and best practices across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, and custom solutions.\n\nTake ownership of CMDB architecture and governance, covering data models, service mapping, integrations, and configuration practices to maintain accuracy and compliance.\n\nProvide architectural leadership for integrating ServiceNow with systems such as LDAP, Active Directory, SAP, and custom APIs to enable smooth, interoperable processes.\n\nReview, assess, and authorize technical designs, customizations, and integrations in ServiceNow platform.\n\nWe’ll know you can make it if you have:\n\nSeveral years of project experience in Service Portfolio Management.\n\nDeep knowledge of the Common Service Data Model (CSDM) and ServiceNow.\n\ndeep expertise in SNOW modules (e.g., ITSM, ITOM, CSM, SPM, HAM, SAM).\n\nExperience in building and evolving a Service Catalog.\n\nSolid understanding of ITIL processes and service-oriented architecture.\n\nExcellent analytical thinking and problem-solving abilities.\n\nExcellent documentation and communication skills, particularly within ServiceNow tools such as the Knowledge Base.\n\nNice to Have:\n\nServiceNow Certified Master Architect (CMA).\n\nServiceNow Certified Implementation Specialist (CIS).\n\nServiceNow Certified Application Developer (CAD) (optional).\n\nITSM / ITIL certifications (ITIL® 4 Foundation or higher preferred).\n\nOur gratitude for the job done will be eternal, but we’ll also offer you:\n\nInnovative technologies and platforms to “play” with.\n\nModern working environment for your comfort.\n\nFriendly, ambitious, and motivated teammates to support each other.\n\nThousands of online and in-person learning opportunities to grow.\n\nChallenging assignments and career development opportunities in multinational environment.\n\nAttractive remuneration package.\n\nFlexible working schedule and opportunity for home office;.\n\nNumerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.\n\nNot sure yet? See us in action in our A1 Blog.\n\nSounds good? Apply now!\n\nOnly shortlisted candidates will be contacted.","description_format":"text","description_chars":3569,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-13T17:17:15Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.87,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/a1-bulgaria-servicenow-solution-architect","json_url":"https://alion.io/job/a1-bulgaria-servicenow-solution-architect.json","meta":{"generated_at":"2026-10-28T22:13:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":312367},"rest":"https://alion.io/mcp/rest/get_company?id=312367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa1-bulgaria-servicenow-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa1-bulgaria-servicenow-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa1-bulgaria-servicenow-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a1-bulgaria-servicenow-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa1-bulgaria-servicenow-solution-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2461041}},{"tool":"search_jobs","arguments":{"company":"a1.bg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2461041},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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