{"id":2587522,"url":"https://alion.io/job/a2mac1-customer-program-manager","title":"Customer Program Manager","company":{"id":7990,"name":"A2MAC1","domain":"a2mac1.com","url":"https://alion.io/company/a2mac1","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":41,"ghost_share":0.073,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":71000,"period":"year","method":null,"sample_n":16311},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:33:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T02:47:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"You are responsible for all Technical and Financial aspects of large, strategic projects from initial Customer Engagements / Programs and RFIs through to the Project Closing. Your day-to-day work as a Customer Program Manager includes managing strategic projects as well as creating convincing proposals in the acquisition phase of a project. You are our central interface to a customer while performing a project and you are a key person to maintain business with the client. Your responsibility is a clear and reliable communication to the customer on engineering, management & executive level. You organize the delivery of your project and the management of timelines according to the clients' expectations and you orchestrate the customer relationship. Thanks to your initiative, creativity and goal-oriented mode you bring in actionable ideas to further improve our services & offerings to our clients.\n· Managing client engagements and client relationships\n· Managing strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.\n· Identifying actionable recommendations while keeping a “hands-on” mentality\n· Owning responsibility for the quality of the engagements\n· Presenting results, key findings and ensuring client satisfaction\n· Guiding the project delivery team to provide the right output to the customer\n· Support Business Development in scoping out project proposals for strategic projects\nKEY MEASURES & INDICATORS (main KPIs used in the role)\n\nProgram delivery on time on value for the customer (will ensure repetitive business)\nProfitability of programs delivered to the customer (target margins through effective resource management)\nCustomer satisfaction (NPS for engagements managed) \nRequirements\nProfessional Background\nExpertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departments \nCompleted Master studies (or Bachelor with 5+ years of relevant work experience) preferably within electrical engineering, mechanical engineering or business administration with engineering extension\n3 to 5 years experience with consulting projects will be a plus.\nSkills & Abilities\nLanguage skills: very good Japanese and English; with additional Korean will be a big plus.\nProven track record building deep and influential stakeholder relationships within large customer organizations\nExperience in technical and/or service sales or customer service is advantageous\nTechnical curiosity, willingness to learn and adopt fast and “hands-on” player/coach mentality\nStrong project management, analytical and communication skills\nCustomer oriented working style with good business development sense finding new opportunities to grow relationship \nAn open-minded personality, self-confident appearance\nAbility to self-lead and others \nFlexible with potential business travel","description_format":"text","description_chars":2885,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-15T04:33:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":74,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/a2mac1-customer-program-manager","json_url":"https://alion.io/job/a2mac1-customer-program-manager.json","meta":{"generated_at":"2026-10-16T04:59:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7990},"rest":"https://alion.io/mcp/rest/get_company?id=7990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa2mac1-customer-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa2mac1-customer-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa2mac1-customer-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a2mac1-customer-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa2mac1-customer-program-manager"}]}