{"id":2997415,"url":"https://alion.io/job/a2mac1-sr-customer-success-manager-tset","title":"Sr. Customer Success Manager-TSET","company":{"id":7990,"name":"A2MAC1","domain":"a2mac1.com","url":"https://alion.io/company/a2mac1","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":41,"ghost_share":0.049,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":99,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minato, 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on product costing and carbon footprint assessment across different manufacturing processes and use cases \nTranslate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches \nDeliver product demonstrations and presentations to both technical and business stakeholders \nAnswer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows \nSupport RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions \nCapture customer and market feedback and collaborate with Product Management to identify gaps, opportunities, and future improvements \nCustomer Success & Implementation\nBecome part of the Customer Success team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets \nDevelop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective \nIdentify customer business needs and use cases, and design and implement suitable solutions within Tset \nUse software APIs to perform simple to intermediate configuration and customization tasks, such as data imports and report creation \nLead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management \nBuild and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication \nCollaborate closely with Customer Support and Product Management to ensure customer issues and tickets are tracked and resolved efficiently \nAnalyze customer feedback and usage data to identify improvement opportunities and enhance the overall customer experience \nProject Management & Cross-Functional Collaboration\nDefine project scope, objectives, timelines, and resource requirements \nDevelop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities \nCollaborate closely with Sales, Product, Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers \nEnsure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases\nRequirements\nTechnical & Professional Qualifications\nKnowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly \nTechnical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments \nIdeally, experience in at least one of the following areas: \nSaaS \nEnterprise software \nAutomotive or manufacturing industry \nProduct costing \nProduct sustainability \nExperience in project management and ideally in customer success, customer service, or customer-facing operations \nFamiliarity with project management and collaboration tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office \nConfident handling of data and analytical tools, especially Excel; experience with costing tools is a plus \nHands-on mindset when working with and administering software products \nCustomer & Communication Skills\nExperience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction \nExcellent communication and comprehension skills in English, along with strong client communication skills in German \nAbility to explain complex technical topics clearly and understand customer needs effectively \nStrong analytical and structured problem-solving skills, including the ability to ask the right questions \nProfessional Japanese & English proficiency; alternatively, strong expertise in manufacturing and/or 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