{"id":3286236,"url":"https://alion.io/job/a2z-sync-customer-success-manager","title":"Customer Success Manager","company":{"id":670229,"name":"A2Z Sync","domain":"a2zsync.com","url":"https://alion.io/company/a2zsync","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T18:30:25Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-08T11:38:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We’re growing again and looking for a Customer Success Manager to join our team at A2Z Sync!\nWho We Are\nAt A2Z Sync, we’re revolutionizing the automotive industry by transforming the car-buying journey into a seamless, transparent, and customer-first experience. Our innovative platform empowers dealerships with cutting-edge tools to thrive in a rapidly evolving market. Through strategic initiatives, including our groundbreaking partnership with Amazon, we’re redefining how the industry operates. This hybrid role is based at our Denver Tech Center (DTC) office in Greenwood Village, CO, with two in-office days each week. If you’re ready to make an impact and shape the future of automotive technology, we’d love to hear from you!\nYour Role\nAs our new Customer Success Manager, you’ll play a pivotal role in ensuring our customers achieve maximum value from the A2Z Sync platform. You’ll be a trusted advisor, helping customers adopt best practices, leverage advanced features, and realize measurable business outcomes. You’ll work closely with stakeholders at all levels within our customers’ organizations, proactively identifying risks and opportunities, and collaborating with internal teams to deliver exceptional customer experiences. This is a hands-on role where you’ll synthesize data into actionable insights, champion our core values, and help drive customer growth and retention.\nWhat You’ll Tackle\nGuide customers on best practices to drive further value from the A2Z Sync platform.\nUtilize advanced platform features to solve customer problems and optimize processes.\nSynthesize data and provide actionable insights to customers to improve product adoption and business outcomes.\nDevelop a solid understanding of the Customer Success Management (CSM) process, customer growth levers, and key performance indicators (KPIs).\nLeverage Vitally and other tools to proactively identify risks and opportunities within customer accounts.\nConsistently report progress and blockers to individual targets, ensuring transparency and accountability.\nBuild and manage productive relationships with stakeholders at all levels within the customer’s organization.\nSpot account risks early and work to resolve them before escalation, always coming prepared with solutions to barriers to success.\nExecute project management, customer deliverables, and internal updates on time and with attention to detail.\nCollaborate with Customer Success (CS) teams on shared tasks and projects, logging customer feedback for continuous improvement.\nCommunicate clearly and effectively with customers across all channels, demonstrating strong interpersonal skills.\nPresent confidently to customer teams, adapting communication style for different stakeholder levels.\nConsistently meet or exceed KPIs related to overall business goals; if off track, proactively develop and communicate a plan to get back on course.\nIdentify areas for growth within existing accounts and use cases, working collaboratively with the Account Manager (AM) to close expansion opportunities.\nRequirements\nWhat You Bring to the Table\nWe're looking for:\n3+ years of experience in a Customer Success, Account Management, or client-facing SaaS role.\nProven ability to synthesize data and translate it into actionable customer insights.\nSolid understanding of the Customer Success process, customer growth levers, and KPIs.\nExperience using Customer Success platforms such as Vitally or similar tools.\nStrong project management skills with a track record of delivering customer and internal deliverables on time.\nExcellent written and verbal communication skills, adaptable for both technical and non-technical audiences.\nDemonstrated ability to build and manage relationships with stakeholders at all levels.\nProactive problem-solver who comes prepared with solutions to barriers or risks.\nComfortable presenting to customer teams, including executives and frontline users.\nHighly collaborative, with experience working cross-functionally to achieve shared goals.\nConsistently meets or exceeds KPIs and is proactive in developing plans to address gaps.\nBenefits\nWhy A2Z Sync?\nWe pride ourselves on cultivating a fun, casual, and collaborative workplace culture where your hard work is recognized, your contributions drive real results, and your impact is felt every day. At A2Z Sync, we’re deeply committed to our employees’ well-being, starting with comprehensive benefits designed to help you care for yourself and your family.\nHere's what we offer:\nEmployer-Paid Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family starting on day one.\nFlexible Hybrid Work Schedule: Enjoy a balance of in-office collaboration and remote work with three days in our Denver Tech Center office.\n401(k) Retirement Plan with Company Match: Build your future with our competitive matching program.\nGenerous Paid Time Off (PTO): Recharge with unlimited PTO and 10 paid holidays.\nShort-Term and Long-Term Disability Coverage: Fully employer-paid to protect your income during unexpected events.\nLife and AD&D Insurance: Employer-paid coverage to provide peace of mind for you and your loved ones.\nFree Mental Health Support: Access to confidential therapy sessions through BetterHelp for you and your family.\nPet Insurance Options: Affordable plans to keep your furry family members healthy and happy.\nIdentity Theft Protection: Safeguard your personal information with voluntary ID protection services.\nOther Cool Stuff: great co-workers and a stocked kitchen with a variety of snacks and beverages to keep you fueled throughout the day.","description_format":"text","description_chars":5609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-26T18:30:25Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/a2z-sync-customer-success-manager","json_url":"https://alion.io/job/a2z-sync-customer-success-manager.json","meta":{"generated_at":"2026-11-08T12:51:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670229},"rest":"https://alion.io/mcp/rest/get_company?id=670229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fa2z-sync-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fa2z-sync-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fa2z-sync-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/a2z-sync-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fa2z-sync-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3286236}},{"tool":"search_jobs","arguments":{"company":"a2zsync.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3286236},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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