{"id":661796,"url":"https://alion.io/job/a3technologyinc-application-support-jr-level","title":"Application Support - Jr Level","company":{"id":668910,"name":"A3 Technology","domain":"a3technologyinc.com","url":"https://alion.io/company/a3technologyinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":97,"open_postings":19,"ghost_share":0.053,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-24T16:02:49Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":143},"description":"A3 Technology, Inc. is seeking Application Support (junior level) to join our team in Washington, DC.\nEssential Job Functions:\nPrepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. \nCoordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. \nConduct technical research and collaborates with technical professionals. \nMay write manuals and documentation at user level, technical support level, or both. \nWork independently with minimal direct supervision from the Program/Project Manager.\nAnswer phone calls and help customers resolve their application problems. \nUnderstand and use various custom applications to support customers. \nConfigure and arrange online meetings (MS Teams or Zoom experience is a plus). \nOther administrative duties as assigned by the Division Manager. \nPlay an integral part in maintaining the mission statement of providing outstanding customer service. \nLearn new technologies quickly, understands and communicates requests as they relate to infrastructure. \nMaintain professional, positive, and friendly customer service attitude at all times.\nDemonstrate excellent communications skills; written, verbal and listening.\nEducation:\nAA/AS in a related field and 2 years of relevant experience.\nAdditionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.\nThe salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.\nAt A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. 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