{"id":2454597,"url":"https://alion.io/job/aaa-fleet-supervisor-2nd-shift","title":"Fleet Supervisor - 2nd Shift","company":{"id":39768,"name":"AAA","domain":"aaa.com","url":"https://alion.io/company/aaa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Upper Marlboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58975,"max":82793,"currency":"USD","period":"year","gross":null,"usd_annual":82793},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-14T00:59:21Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"The AAA Upper Marlboro Fleet is seeking an experienced Fleet Supervisor for 2nd Shift! This individual will be responsible for managing day-to-day operations alongside the Fleet Manager and other Supervisor at our Fleet Office and working directly with drivers to make sure we've got our members covered. We're looking for a team-oriented individual with strong customer service and coaching experience.\nFleet Address: 300 Prince George's Blvd, Upper Marlboro, MD 20774 \nThe schedule is a 2nd shift hours and must be able to work evening hours, weekend days (Saturday and Sunday) and holidays\nMinimum Qualifications:\nAssociate degree with major course work in business, organizational management or related field or equivalent.\n\n5+ years’ work experience in an automotive or dispatch environment or 5 years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.\n\n1+ years’ leadership or supervisory experience.\n\nSatisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.\n\nMust possess and maintain a valid State Driver’s License.\n\nSatisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.\n\nAbility to operate passenger vehicles and trucks with automatic and manual transmissions.\n\nMust attain and maintain all state and local licensing requirements.\n\nTo the qualified candidate, we offer:\nThe starting base compensation for this position is $58,975 to $82,793 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.\n\nMonthly bonus potential based on team performance\n\nPaid Time Off\n\n8 Paid Holidays\n\n401(k) plan\n\nMedical, Dental and Vision Coverage\n\nFREE AAA Membership (your choice of a Classic, Plus or Premium)\n\nTuition Reimbursement\n\nThe primary duties of the Roadside Assistance Club Fleet Supervisor are:\nAssist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded.\n\nAchieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards.\n\nDeliver extraordinary customer service to AAA members, RAP customers, and other AAA customers.\n\nUtilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.\n\nSupervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.\n\nParticipate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.\n\nWrite performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance’s strategic and business plans.\n\nSupervise driver activities, provide coaching and training; maintain time records and staff schedules.\n\nCoordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives.\n\nEnsure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.\n\nEnsure that all Federal, State, Local, regulations and Company policies and department guidelines are adhered to.\n\nHandle difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.\n\nInvestigate and resolve claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.\n\nEnsure safety procedures are followed and appropriate safety standards are met; maintain safe working conditions; order safety equipment as directed.\n\nIn conjunction with the Fleet Manager and Corporate Risk Manager, investigate accidents and injuries; initiate preventative measures. Ensure all incidents are appropriately documented.\n\nIdentify and recognize unsafe conditions or work practices and report accordingly.\n\nOversee the accounts payable & receivable functions in accordance with company policies and business line guidelines.\n\nImplement and assist with the development of the Fleet Services work plan; assign work activities and projects; monitor work flows; review and evaluate work product, methods and procedures.\n\nPerform analyses to maintain and improve cost effective utilization of resources.\n\nParticipate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staffing, equipment, materials and supplies; monitor and control expenditures.\n\nRespond to Roadside Assistance service requests and provide emergency services and/or towing for AAA members and customers in a prompt, professional, courteous and safe manner.\n\nMay schedule or perform repairs, preventive and routine maintenance and emergency/unscheduled maintenance tasks.\n\nACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.\nFull time Associates are offered a comprehensive benefits package that includes:\nMedical, Dental, and Vision plan options\nUp to 2 weeks Paid parental leave \n401k plan with company match up to 7%\n2+ weeks of PTO within your first year\nPaid company holidays\nCompany provided volunteer opportunities + 1 volunteer day per year\nFree AAA Membership\nContinual learning reimbursement up to $5,250 per year\nAnd MORE! Check out our Benefits Pagefor more information\nACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.\nJob Category:\nFleet","description_format":"text","description_chars":7961,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T15:41:17Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.664,"p_room":0.55,"age_days":34,"expected_fill_days":28,"reasons":["conf:5","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":82793,"is_top_pay":false},"html_url":"https://alion.io/job/aaa-fleet-supervisor-2nd-shift","json_url":"https://alion.io/job/aaa-fleet-supervisor-2nd-shift.json","meta":{"generated_at":"2026-10-14T19:18:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39768},"rest":"https://alion.io/mcp/rest/get_company?id=39768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faaa-fleet-supervisor-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faaa-fleet-supervisor-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faaa-fleet-supervisor-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aaa-fleet-supervisor-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faaa-fleet-supervisor-2nd-shift"}]}