{"id":1718554,"url":"https://alion.io/job/aaa-senior-ux-researcher","title":"Senior UX Researcher","company":{"id":3854586,"name":"AAA Northern California, Nevada & Utah","domain":"calstate.aaa.com","url":"https://alion.io/company/aaa-7","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":132465,"max":165580,"currency":"USD","period":"year","gross":null,"usd_annual":165580},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"UserTesting","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T20:12:19Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"Why Work For Us?\nGreat Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position\n401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period\nBenefits - Medical, Dental, Vision, wellness program and more!\nPaid Holidays\nPaid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.\nCollaborative Environment - AAA will value your contribution to providing exceptional service to our members\nFree AAA Classic Membership\nAAA Product Discounts\nTuition Reimbursement Program\n.\nAt AAA, our Team Members strive to deliver amazing service and help our Members live life more confidently by delivering to them amazing service and a portfolio of outstanding products that benefit them. In doing so, we align with our True North vision of creating Members for life.\nNOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.\nAs the Senior, UX Researcher, you will synthesize data from Member feedback, competitive analysis, product demos, collaboration with product managers and business lines, and insights from industry experts. This is not a designer role, but familiarity with design principles is crucial to understanding user challenges and articulating actionable solutions. The role provides guidance, reviews findings, and delivers strategic recommendations to address pain points, enhance AAA Member value, and improve the overall Member Digital experience. You will be part of a broader Member Insights team and partnering very closely with our Digital Experience team.\nRESPONSIBILITIES / JOB DUTIES\nAnalyze real-world usage data and behavioral analytics to inform customer Experience optimization strategies.Conduct generative user experience research, including ethnographic studies, user interviews, and usability testing, to identify gaps and opportunities within the customer journey and design initiatives that improve engagement and satisfaction.\nReview and synthesize qualitative and quantitative data to produce actionable insights and strategic recommendations.\nDevelop and maintain user personas, journey maps, and service blueprints.\nCreate compelling documentation and presentations to communicate research findings and recommendations.\n\nCollaborate with cross-functional teams (UX designers, digital product managers, engineers and others)to influence product direction and strategy based on research findings.Facilitate workshops, design sprints, and stakeholder meetings; skillfully incorporate feedback and align cross-functional teams around key findings.\nAdvocate for a human centered design approach that fosters a culture of empathy and understanding of customer needs.\n\nStay informed about marketplace trends, competitor dynamics, and customer feedback, translating these insights into actionable recommendations.\nKNOWLEDGE, SKILLS, AND ABILITIES\nProficient in user-centered design principles, design thinking practices, and research methodologies.\nDemonstrated ability to influence decisions through innovative research approaches and data-driven storytelling.\nStrong balance of analytical thinking and empathy, using both data and narrative to drive insights.\nComfort working in dynamic environments, managing ambiguity, and adapting project scopes as needed.\nEffective communicator who builds collaborative relationships across diverse teams.\nSkilled in research tools and technologies, with familiarity in Figma or similar design tools. Proficiency in modern remote research platforms and unmoderated testing tools (e.g., UserTesting, Dovetail, etc -).\nKnowledge of Agile principles and methodologies, supporting iterative product development.\nExpertise in designing and executing research studies, with a strong grasp of qualitative and quantitative analysis.\nExceptional storytelling and presentation skills, with a talent for making insights engaging and actionable.\nDeep curiosity about user behavior, motivations, and expectations.\nAdept at solving complex challenges with innovative, user-focused solutions.\nProven expertise in qualitative and quantitative research methods, including usability testing, interviews, and ethnographic research.\nStrong understanding of digital platform conventions and interaction models across responsive Web, iOS, and Android ecosystems. Skilled in digital-specific information architecture methods, such as card sorting and tree testing, to optimize application navigation and site maps.\nProven ability to plan and execute comprehensive research initiatives.\nStrong commercial acumen and pragmatic problem-solving skills.\nStrong communicator with experience in facilitation across all levels of the organization\nEDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES\nMinimum QualificationBachelor’s degree or equivalent combination of education and experience.\n8 years of experience in user experience research.\n\n Preferred Qualifications3+ years of consulting or agency experience.\nAdvanced degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, Design).\nCertifications in UX research or design-related methodologies (e.g., NN/g, UXPA, or equivalent).\nProven experience driving UX research for e-commerce platforms, with a strong understanding of online customer journeys, conversion funnels, and checkout optimization.\n\nWe target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $132,465.00 - Mid: $165,580.00-","description_format":"text","description_chars":5585,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T19:50:55Z"},{"event":"close","at":"2026-10-11T07:17:59Z"},{"event":"reopen","at":"2026-10-19T15:45:47Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.746,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:9","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":165580,"is_top_pay":true},"html_url":"https://alion.io/job/aaa-senior-ux-researcher","json_url":"https://alion.io/job/aaa-senior-ux-researcher.json","meta":{"generated_at":"2026-10-26T09:44:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854586},"rest":"https://alion.io/mcp/rest/get_company?id=3854586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faaa-senior-ux-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faaa-senior-ux-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faaa-senior-ux-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aaa-senior-ux-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faaa-senior-ux-researcher"}]}