{"id":3123500,"url":"https://alion.io/job/aab-operational-support-services-freshdesk-assistant","title":"Operational Support Services – Freshdesk Assistant","company":{"id":2084864,"name":"AAB","domain":"aab.uk","url":"https://alion.io/company/aab-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-22T01:23:35Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T19:01:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.\n\nAAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.\nEVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.\n\nOur people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.\nYour growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.\nAABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS\n At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.\n ESG COMMITMENT\n\nWe take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.\nROLE PURPOSE\nKey duties & responsibilities:\nHigh-quality document production including letters, reports, proposals, slide decks, file notes and mail merges using all MS Office packages \nEnsure document content is accurate, error free and align with our brand guidelines to meet quality standards \nType-sign financial statements and issue for signing via Docusign \nPerform Anti-money Laundering Checks as part of our interim client onboarding process for acquired entities \nFront of House cover including dealing with incoming and outgoing mail, client welcoming and refreshments \nAd hoc diary management and co-ordination of internal meetings \nAccurate and timely transcription of audio dictation to meet agreed deadlines (occasional) \nAssist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested to maximise efficiencies \nAssist with group and/or Business Unit with ad hoc administration and data entry as and when required \nExperience & qualifications\nKey Skills and Attributes\nStrong organisational and time management skills, with exceptional attention to detail and the ability to effectively prioritise and manage multiple tasks simultaneously. \nExcellent written and verbal communication skills \nAdvanced proficiency in Microsoft Word, PowerPoint, and Excel is essential; working knowledge of Outlook and Microsoft Teams is desirable. \nProven ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines. \nHigh level of accuracy and attention to detail, ensuring work is completed to a consistently high standard. \nStrong interpersonal skills, with the ability to build positive working relationships and collaborate effectively with stakeholders at all levels. \n\nRole Requirements\nExperience in an office environment administration/support role with document processing is essential \nAn understanding of a professional services organisation is advantageous \nA proactive and positive attitude to problem solving and the ability to work independently as well as part of a team \nWHAT AAB OFFER\n\n We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.\nTime Off & Family Support\nAnnual leave (plus public holidays), with the option to buy or carry over leave\nEnhanced parental leave (maternity, paternity, adoption) \nPaid volunteering day to support causes that matter to you\nHealth & Wellbeing\nPrivate Medical Insurance (PMI) for you and the option to cover family members\nEmployee Assistance Programme (EAP) for 24/7 mental health and wellbeing support\nDeath in Service benefit \nFinancial Security\nCompetitive pension scheme \nLife assurance policies to support you and your family\nFlexible & Agile Working\nHybrid working model \nAgile working culture that supports flexible hours and smarter working\nModern office spaces designed for collaboration, focus, and wellbeing\n\n Disclaimer\nUnsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.","description_format":"text","description_chars":5007,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Financial Advisory, Valuation & Restructuring"],"lifecycle":[{"event":"open","at":"2026-10-23T01:23:35Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.776,"p_room":0.945,"age_days":7,"expected_fill_days":11,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/aab-operational-support-services-freshdesk-assistant","json_url":"https://alion.io/job/aab-operational-support-services-freshdesk-assistant.json","meta":{"generated_at":"2026-10-29T22:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33192,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2084864},"rest":"https://alion.io/mcp/rest/get_company?id=2084864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faab-operational-support-services-freshdesk-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faab-operational-support-services-freshdesk-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faab-operational-support-services-freshdesk-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aab-operational-support-services-freshdesk-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faab-operational-support-services-freshdesk-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3123500}},{"tool":"search_jobs","arguments":{"company":"aab.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3123500},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}