{"id":2148542,"url":"https://alion.io/job/aab-uk-payroll-manager-4","title":"UK Payroll Manager","company":{"id":2084864,"name":"AAB","domain":"aab.uk","url":"https://alion.io/company/aab-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bolton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-08T04:58:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T01:33:46Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.\n\nAAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.\nEVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.\n\nOur people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.\nYour growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.\nAABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS\n At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.\nESG COMMITMENT\n\nWe take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.\nROLE PURPOSE\nKey duties & responsibilities:\nMain Tasks Of The Role\nManage and oversee the delivery of payroll services across a portfolio of SME clients, ensuring service standards, deadlines and client expectations are consistently achieved.\n Lead, coach and develop Client Success Specialists, creating a high performing and client focused team culture.\nAct as a key point of contact for clients, building trusted relationships and ensuring a positive client experience.\nOversee the effective coordination of payroll activities between clients, the CSS team and QX, ensuring payrolls are processed accurately and on time.\nManage team workload, resource allocation and service priorities to ensure operational efficiency and service continuity.\nMonitor performance against key service indicators including payroll accuracy, SLA achievement, client satisfaction and operational efficiency.\nAct as an escalation point for complex client queries, service concerns and operational challenges, ensuring timely and effective resolution.\nSupport the professional development of team members through coaching, feedback, mentoring and performance management.\nDrive a culture of accountability, collaboration and continuous improvement across the team.\nMaintain regular communication with clients through service review meetings and ongoing relationship management activities.\nIdentify opportunities to enhance client service, improve operational processes and increase service consistency.\nSupport client retention initiatives and identify opportunities for additional services, referring opportunities across the wider business.\nWork collaboratively with internal departments to ensure a joined up approach to client service delivery.\nAssist with marketing initiatives, networking activities and business development opportunities where appropriate.\nIdentify risks within service delivery and implement appropriate controls, improvements and corrective actions.\nDemonstrate strong commercial awareness in relation to service delivery, resource utilisation and client profitability.\nTechnical Tasks\nOversee the day-to-day management of payroll delivery activities across the SME client portfolio.\nMaintain strong oversight of payroll processing completed by QX, ensuring quality standards and service levels are achieved.\nMonitor payroll outputs, client communications and exception reporting, ensuring issues are identified and resolved promptly.\nSupport Client Success Specialists in managing complex payroll matters, technical queries and service escalations.\nMaintain an up to date understanding of payroll legislation and industry developments, ensuring changes are effectively implemented across the team.\nManage service delivery planning to ensure workload is distributed effectively and payroll deadlines are consistently met.\nDrive process improvement initiatives within the team, promoting operational efficiency, standardisation and best practice.\nAnalyse performance metrics and service data to identify trends, risks and areas for improvement.\nLiaise with HR Consulting, Implementation, Technology and other internal teams to support client needs and service delivery requirements.\nSupport client review meetings, presenting service performance, discussing operational matters and agreeing improvement actions.\nEnsure operational procedures, controls and client process documentation remain accurate and compliant.\nSupport the onboarding team in achieving smooth transitions from implementation into business-as-usual payroll delivery.\nManage responses to client queries and technical matters, ensuring guidance provided is accurate, practical and aligned with client needs.\nContribute to service development initiatives, technology enhancements and continuous improvement projects.\nExperience & qualifications\nRequired\nHigher Grade/A Level or equivalent \nRelevant professional qualifications\nPreferred\nUniversity degree 2:1 minimum classification\nPreferred Experience\nPrevious experience managing payroll service delivery within a client focused environment.\nExperience leading teams and developing high performing individuals.\nExperience managing payroll client portfolios and stakeholder relationships.\nExperience working with outsourced or offshore delivery models.\nExperience handling complex payroll queries and client escalations.\nExperience driving operational improvement and service excellence initiatives.\nExperience supporting business development and client retention activities.\nExperience managing performance against operational and commercial objectives.\nRequired Knowledge and Skills\nExcellent leadership and people management skills.\nStrong stakeholder and client relationship management abilities.\nExcellent organisational and workload management skills.\nStrong written and verbal communication skills.\nKnowledge of payroll legislation, payroll operations and industry best practice.\nKnowledge of Microsoft Outlook, Word, Excel, PowerPoint and payroll software solutions.\nStrong analytical and problem-solving skills.\nExperience interpreting service performance data and driving improvement initiatives.\nStrong commercial awareness and understanding of client service management.\nAbility to manage competing priorities in a fast-paced client service environment.\n Required Attributes\nStrong team player with the ability to build effective relationships at all levels.\nClient focused with a commitment to service excellence.\nSelf-motivated and able to work under pressure.\nStrong leadership presence with the ability to influence and motivate others.\nHigh levels of accountability and ownership.\nPositive and proactive approach to solving problems.\nAdaptable and responsive to changing client and business requirements.\nCommitted to continuous improvement and operational excellence.\nCommercially minded with a focus on delivering value to both clients and the business.\nWHAT AAB OFFER\nWe want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.\nTime Off & Family Support\nAnnual leave (plus public holidays), with the option to buy or carry over leave\nEnhanced parental leave (maternity, paternity, adoption) \nPaid volunteering day to support causes that matter to you\nHealth & Wellbeing\nPrivate Medical Insurance (PMI) for you and the option to cover family members\nEmployee Assistance Programme (EAP) for 24/7 mental health and wellbeing support\nDeath in Service benefit \nFinancial Security\nCompetitive pension scheme \nLife assurance policies to support you and your family\nFlexible & Agile Working\nHybrid working model \nAgile working culture that supports flexible hours and smarter working\nModern office spaces designed for collaboration, focus, and wellbeing\n\n Disclaimer\nUnsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. 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