Customer Support Manager (Licensed)
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Apr 21, 2026. AACI Group scores B on the Alion truth index.
About AACI Group
AACI Group, Inc. is dedicated to making insurance more accessible and affordable in catastrophe-prone regions. Climate change is increasing the frequency and severity of wildfires and other natural disasters, while carriers are retreating from high-risk markets. Homeowners are being left with fewer and more expensive options. We are addressing this challenge by building AI-native insurance agencies and digital services that combine risk data, loss prevention, and innovative product delivery.
About Five Bays Insurance Agency
Five Bays Insurance Agency is an independent personal lines insurance agency helping homeowners and property owners secure coverage in hard-to-insure, catastrophe-prone markets, with an initial focus on California. We specialize in navigating constrained underwriting environments and helping clients maintain meaningful, sustainable coverage.
Role Overview
This is a foundational role in building a new kind of personal lines insurance agency. You will be on the ground floor helping define how we sell, place, and advise clients in some of the most challenging insurance markets, working closely with leadership to shape sales processes, underwriting workflows, and client experience. The role combines hands-on production with the opportunity to leverage AI-native tools developed across AACI Group to improve speed, accuracy, and outcomes, and is ideal for someone excited to build, influence, and grow with a modern, advisory-driven agency from day one.
Key Responsibilities
Qualify and close new personal P&C business. You will not be required to source and find candidates but rather quote and service ones that are brought into the agency.
Manage the full sales cycle from discovery through bind
Gather and submit accurate underwriting information
Work with carriers, MGAs, wholesalers, and surplus lines markets to secure coverage
Advise clients on coverage options, pricing, and market constraints
Set expectations around inspections, underwriting requirements, and risk mitigation
Servicing requests from clients as needed
Qualifications
3+ years of P&C insurance sales experience
Active Property & Casualty license (California or ability to obtain)
Strong knowledge of homeowners insurance and related lines
Proven ability to close business in competitive or constrained markets
Excellent communication and organizational skills
Desire to embrace and incorporate advanced AI tooling into sales workflows
Compensation & Benefits
Base salary plus performance incentives
Health benefits and paid time off
Growth opportunities within Five Bays and AACI Group
Location & Reporting
Based in Walnut Creek, CA, in our office 2-3 days a week.
Reports to the CEO
Why Join Us
This is a rare opportunity to be on the ground floor of launching a next-generation insurance agency at the forefront of climate and housing challenges. You will shape the agency’s early growth, culture, and operations while helping families access the protection they need.